Walgreens,

1902 Mt Rushmore Rd, Rapid City, SD 57701, United States

"I called at 2:43 wondering if my son’s script was ready and was told it would be done within the hour. She then asked me for my phone number so I could get a text when the script is ready. Never got a text message. I went up to the counter to ask if the script was ready due to not getting the text message. The fat gal at the front said it’s not ready and rolled her eyes. I told her that I didn’t get a text so that’s why I’m double checking and asked if I could get to first text to sign up for alerts. She continued to roll her eyes and said I should get the text. I told her thank you which she ignored me and said nothing. I came back 45 minutes later to no text and waited in line to be told that there’s only one out of three ready and to give them 10-15 minutes. The drive through gal was nice but the fat one must have heard me and walked over to glare at me. I have a fussy baby with two other kids in the car. I was polite and understanding so lesson learned here, even if you’re kind to the staff, they’ll still treat you like trash."

"I must share my absolutely appalling experience at the Walgreens pharmacy on Mount Rushmore Drive in Rapid City on 11/6/2023. My husband, who is currently suffering from severe debilitating low back issues, has been enduring unbearable pain. When we visited this Walgreens location to fill his prescribed medications, we were not only shocked by the exorbitant prices for the medications but also utterly disgusted by the despicable behavior of the pharmacy staff. The pharmacist on duty was not only dismissive but also openly disrespectful- with eye rolls included. Moreover, they insisted that our insurance cards were invalid, which was a blatant lie. They told my husband if he wanted his 2 medications that he'd have to pay $350 for one and over $400 for the other or he could go without. This heartless and callous treatment left my husband in tears and ready to just give up. The incompetence and lack of empathy displayed by the staff at this Walgreens store is nothing short of disgraceful. Thankfully, we sought help elsewhere and visited Safeway pharmacy(also on Mount Rushmore). Not only were the prices reasonable (saved $700), but the staff at Safeway were compassionate, understanding, and genuinely cared about my husband's well-being. No patient- no person should ever have to endure such treatment. I cannot emphasize enough how strongly I discourage anyone from patronizing this Walgreens pharmacy."

"Pharmacy sucks. Walgreens pharmacy has now lost me as a customer and I will get my scripts filled elsewhere. Rude staff and constantly getting told “we’ll have it ready in an hour” like it’s convenient to come back in an hour when you’re sick…. What a joke of a place."

"If your website says you can get children's medicine through the drive through you should be able. My child was sick and contagious with sores and I had noneone to look after him so I could get him medicine. I had to bring him. They turned me away refusing because they said we don't shop for customers. Pharmacist was a rude woman."

"Tried calling twice to fill my Sons prescription. But phones get picked up and placed on hold without saying anything. Then the call gets left in que until it drops. Happened 2 times. Not the first time either. The staff is obviously either overworked or doesn't care for thise they provide medications for. Never seen this lack of customer service or concern for a customer. And it's not occasionally. It's every time except 1 or 2 employees. If this was their Parent, or Child, would they be ok with this? Sad."