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Black Hills Vacations
68 Sherman Street, Deadwood, South Dakota, United States
About the Black Hills Vacations
Black Hills Vacations is a premier real estate and travel agency located in the heart of Deadwood, South Dakota. Our team of experienced professionals is dedicated to helping you find the perfect vacation rental or property in the stunning Black Hills region. Whether you're looking for a cozy cabin in the woods or a luxurious mountain retreat, we have the expertise to make your dream vacation a reality. Contact us today to start planning your unforgettable Black Hills getaway.
Photos of Black Hills Vacations
68 Sherman St #206, Deadwood, SD 57732, United States
Opening hours of Black Hills Vacations
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
08:00 - 16:00
Sunday:
08:00 - 16:00
Reviews of Black Hills Vacations
"We just got back from a week stay where we way over paid for what we got. While the style and look of the cabin was exactly what we wanted, the furniture was lacking, a futon that didn't work and chairs from the 80s. This would be fine if we weren’t paying $290 a night! We booked through Black Hills Vacations and got a cabin called Papoose owned by Black Hills Rentals The owner said moth season had started early as an explanation for the insane number of moths inside the cabin, we killed over 50 moths. I don't think any of the window screens or screen doors covered completely which was frustrating because without air conditioning we needed the windows open. See pic for how owner taped paper towel on screen door. Another annoyance was the lack of yard care. Supposedly the grass was left long around the cabin to let the deer have places to bed down. Well, this meant anytime we walked anywhere around cabin it was through knee high vegetation, and the picnic table had weeds growing up through it. The front deck Adirondack chairs needed new paint which at first I didn’t mind because of the peaceful view, but then I realized every time I sat down flakes of paint would attach to my clothing. These flakes ended up in random places like our vehicle or inside cabin furniture. I could add other complaints here, but the bottom line is we paid a premium and felt like we were ripped off. We rented places on the North Shore, in the Lakes Region in Iowa, Florida, and Arizona, and this is the first negative review I’ve written. With so many places to stay in the Black Hills, I picked a different company to book your place to stay, and definitely avoid Papoose Cabin."
"I received a gift certificate to blackhillsvacations.com for my birthday. I tried to book a hotel with the gift certificate. When I called, Jason was yawning on the phone and very unprofessional. He booked the hotel I wanted and took my credit card info for the remainder after the gift card was used. When I received the email confirmation for our booking, it showed that the total amount was to be billed to my card only, and he did not list my kids on the reservation. I asked him to cancel (as of now it’s still pending). I then email and ask if my gift certificate can be used at another hotel (to which I don’t get a response). Here I am a month later reaching out to them again about the hotel and Melanie responded letting me know that it cannot be used on that one either. I finally ask for a list of hotels that I can use the gift certificate on in 3 different areas.. no response. I find another hotel and asked her to which she replied no to as well! I asked again about a list of hotels and she told me she couldn’t provide a list. I am beyond upset with the lack of professional and customer service/help. Even if I end up being able to use my gift card (what a shame if it goes to waste), I’m still not confident that my trip will be booked correctly."
"Someone referred me to Black Hills Vacations and I used them to book my fall trip. I was originally going to book lodging on my own and use them for our activities. Susan was very helpful at listening to our family's needs and found us a great rate on a place that fit us well and also helped with everything for us to do while we were there. When I had questions or needed to add to my itinerary, I was able to call back and it was a breeze. Highly recommend!"
"Would never use again. The woman that took my reservation for a scenic cave tour at Jewel Cave got the wrong date, spelled my last name wrong and got my wrong address. I drove 40 miles, 80 miles round trip to go to these caves. My day was ruined. The National Park could not do anything about it and because there was no cell service I couldn't call Black Hills Vacations. I made the mistake of not checking my e-mail to confirm the date, but how does a customer service representative make so many mistakes, especially the date of my reservation? So I called to complain, and the person I talked to, did not apologize. She said the customer rep couldn't hear me, but we both heard each other fine. I just asked for a refund because I couldn't make the long drive again, which she then said refunds couldn't be made on reservations. After talking to her supervisor, she called back 45 minutes later to tell me a refund would be made, but still didn't apologize for their mistake or for ruining my day."
"This company is really awesome. Very helpful and so full of knowledge of the Black Hills. If your planning a trip to the hills you need to call Black Hills Vacations. They will help you plan the best vacation you and your family can have. Also when in Deadwood stop in and say hello."
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