Sally Beauty 841 North Academy Boulevard, Colorado Springs, CO 80909

"Awesome!! Kind people!!! Great prices! Great products!"

"They do not close at 8 they close at 7 the website is a lie"

"I walked in the store, first time I’ve been in at least 5 years, and was greeted with a “welcome back” to which I kind of laughed and said “back? I haven’t been here in years” then the woman behind the register said “we know who you are”. At this point I was pretty irritated. Being a store manager myself for the last 8 years I know statements like these are made towards those you think are going to be stealing. I walked down a couple aisles just looking for some clear bands for my hair and everywhere I turned they were eyeballing me and asking me if that was it as if to get me out of the store.I told her no and continued to look and got some hair ties too but didn’t get the gel polish I was looking at as at this point I was just irritated I was being treated as some common known their. Again…. Haven’t even stepped foot in a Sally’s in close to five years. Now- I won’t. I’ll get my products elsewhere. I know where this location is at means there’s more thieves. I ran a store in the citadel mall for multiple years. Handle people with more grace."

"I can't remember her name, but the girl with light pink hair was absolutely amazing! There was no copper hair dyes at all and she seen I had tents of red and recommended I use a lemon and a ginger mixed together and came out with a gorgeous copper color, I wouldn't try unless you speak with her and ask her everyone is different of course but it was so refreshing to have such awesome customer service! Will definitely be back if I need anything else thank you again so much!! I'm so happy"

"Black couple came in to make a return but did not have a receipt. From what I was told, per Sally’s return policy, if you don’t have a receipt then you make an exchange instead. No problem. I spoke to the manager to confirm I could exchange the items and Shanna stated yes. She had me leave my items on the counter and I started browsing for other items. After a few minutes the manager (Shanna) approached me and stated she needed proof of purchase. She knew I didn’t have a receipt so I asked what I had to provide and she stated my number to find my Sally’s account. I told her I did not have a Sally’s account. She then said she did not feel comfortable making the return??? I asked her why when she just told me I could exchange the items and she repeated that she does not feel comfortable. She stated I could call customer service. Call customer service for what? She said she would do whatever customer service told her to do. Very weird but OK. So I called and a rep stated per Sally’s policy if a customer is trying to make a return without a receipt then a gift card must be issued. Was the manager unaware of this policy? I doubt it. After getting off the phone she stated “I just didn’t want to get in trouble”. Why would you, Shanna, the manager get in trouble for following policy??? I got my gift card and left. I couldn’t shop there. I will never shop at this location again. It was very clear that Shanna has some type of prejudice against black people. It’s very upsetting that we still live in a society where some people go out of there way to give black people a hard time. I will be filling a formal complaint against Shanna. She should not be in the customer service business if she can’t treat everyone, regardless of their color fairly."