Massage Envy

10651 East Garden Drive, Aurora, CO 80012

"Massage Envy sucks. COMPLETELY SUCKS. Came in to use a gift card and they made me sign a form that wasn't translated to myself. Ended up being that they snuck in the documentation on a massage subscription I NEVER asked for. Now continuously charging my account and wont cancel the subscription because "manager doesn't want too". They wont send me a copy of what I signed again because "the manager doesn't want too". AVOID THEM AT ALL COST."

"If I could give 0 stars I would. Had my first massage ever an used a gift card. Was told tips could not be left on a gift card and gave my credit card to tip the therapist. Had no clue that the paperwork I was signing was for a membership. This was back in August 2023 when I received my massage but was so graciously informed this week about it from my credit card agency. Had a great massage back in August but this company is awful. I have now paid them over $600 in massages and still cannot cancel this membership. They will only cancel the membership if my doctor says I cannot get massages or if I move to a location that is over 25 miles from a massage envy. I am moving to the boonies of Colorado in 12 days and now I have to sit here and just through all the dumb hoops of this scam of a company. Spend a little more and go to an actually half decent massage therapist who wont steal all your money. I will never ever recommend a massage envy and will never be going to one again."

"Just called in to notify the office that I have been vomiting since the wee hours of the morning and they let me know it would cost me my credit to cancel. How am I supposed to predict a sickness??! Terrible business practice. This was per the manager on duty 2/21. I have been a massage envy member for years."

"I came here for my very first ever massage and I couldn’t have asked for a better experience! The front desk receptionist Alen was extremely friendly and amazing! I was able to add enhancements on at the last minute and they were all very time efficient! Eliseo is an extremely talented massage therapist and I would highly recommend him! Thank you all!"

"My massage therapist was great! Although the front desk was exceptionally rude and deceitful. While I wish I could recommend, the front desk ruined the zen my massage gave me and honestly ruined my day."