New West Physicians

"They've apparently been acquired by Optum and now it takes up to two weeks to get records shared, requiring an extremely cumbersome online request process. I submitted a message to my doctor in the FollowMyHealth app as I had in the past and received no response telling me about this form so now my records won't be received in time"

"12/04/2024 Have been coming here for several years with no issues. Yesterday I requested a medication refill and was planning to head to the mountains for the weekend. I went to the office to make sure it would get filled so I could leave for my trip. While there I was told that due to high volume of patients and shortage of staff, "I was NOT a priority". Didn't get the refill, didn't go on the trip. I know I am not a 'priority', just don't need to be told that to my face. This is sad."

"New West Physicians office have been awesome at taking care of us. They’ve been our Drs office for over 10 years & we appreciate Dr Pereiras kind & concerned care for us as patients."

"No follow-up! They FINALLY agreed to send us to a pulmonary Dr, who recommended a sleep study. New West would NOT allow that Dr to do the test, we had to use them. Got a phone call there it was severe sleep apnea and needed a CPAP devise. NEVER, in 6 months have they asked for the card in the devise to get info. When we went for the intitial 30 day follow-up they had no info on the device performance. Stay on top of things because they don't seem to care as much about patients as keeping profits "in house"."

"I have had the best experience with this office. I am a tough critic, having worked in healthcare for about 16 years, and healthcare leadership for about six years. Every staff member I have encountered in this office is courteous and professional. My physician, "Dr. V", is extremely intelligent. He takes a lot of time with you, never rushes you, and listens attentively. When I mentioned above that he is intelligent, he is able to explain things in great detail, and is very confident in his medical knowledge. I've been to a lot of PCPs, but none have impressed me as much as him in the short couple visits I've had with him. The only negative I would give is the wait times on the phone. However, this is usually an issue, because the staff gives their patients full attention when speaking to you."