Internal Medicine Southwest

"I have beenseeing Dr. BROWN AND HE IS VERY PROFESSIONAL AND EXPLAINS THINGS TO ME VERY CLEARLY AND HE IS BUY FAR THE BEST DR. IVE HAD SINCE RETIREMENT."

"Doctors are ok, but office staff is terribly unfriendly and shows little compassion. Expect to be treated as if they're time is way more valuable than yours. The office also requires a weeks long pre-approval process to be seen for the first time."

"This is a much belated review of Nurse Practitioner Jeff Douglass, who cared for my father in 2017 prior to Dad moving to assisted living. Jeff is a sharp, conscientious, detail oriented, kind and compassionate care provider. He guided Dad through many complex and ongoing health issues. He was great at communicating, always keeping me in the loop ( I live out of state). His attention to detail and persistence in fine tuning Dad's medications and treatments lead to significant improvement in several of Dad's diagnoses. Jeff also diagnosed and treated a blood clot in Dad's arm that had been missed by multiple physician specialists during a multi-day hospitalization that Dad experienced. We really can't say enough good about Jeff. He is a gem who goes the extra mile for his patients. I also wanted to acknowledge Gay Del Ducca, LCSW, at this practice who was also immensely patient and incredibly helpful with Dad's needs and care."

"I have been seeing Dr Bowles for more than 15 years, and he and his staff are amazing. Never had a problem at all with billing, requesting an appt., pharmacy, or specialist referrals. The wait time is next to nothing, the staff is professional and compassionate!"

"The doctoring was fine but after 3 years I was sick and tired of dealing with their backoffice. My wife has done all the medical in the family for 30 years. She's never dealt with a practice that was so difficult to work with regarding their billing. It was difficult to know when and what you were being billed for and getting responses. I was getting billed for being late or missing weight checks - not doctor visits but 5 minute at most weight checks. After $100 in questionable billings I was stonewalled in trying to get answers; not returned phone calls, system down can't talk now type responses. The kicker was the dunning notice I received for one of these questionable $25 late charges. Basically they threatened to dissolve my relationship with the practice if I didn't pay the $25 immediately. Excuse me! But my 3+ year relationship with my doctor was going to end because I didn't pay a questionable $25 late fee! I blame most of my mess on their Office Manager who's responsibility as far as I'm concerned is not to lose patients over trivial issues and to be responsive which this person clearly was not. In any case I've taken my business elsewhere and would not recommend the practice due to their organization. I think this is an instance of a practice getting too big and indifferent which I don't appreciate as a patient."