Corwin Toyota Boulder 2465 48th Court, Boulder, CO 80301

"Absolute worst experience I've ever had at a dealership. I've had my car a month so far, and I've already spent over six hours on perpetual hold, trying to get them to just follow through with their end of the agreement. I'm honestly at the point of thinking of taking this to court for breach of contract, just because it's been ridiculously frustrating to just get my torn armrest replaced, as was agreed to in the contract. They said somebody would come out to do it at my house or job, before I signed the papers; then, after signing, said that I could take it in when I brought it in for one of my first 3 free oil changes, and it should only take about an hour; then I'm told they don't see any record of the three free oil changes, or mention of the armrest in the agreement or it ever being ordered. then a couple more hours of waiting on hold, before getting fed up, and just going into the store again, which has been the only way to actually talk to somebody, since their default is to just put you on perpetual hold. I have a copy of the agreement that states they would do it, and I have audio recordings of all my interactions with them, with many contradictions in their stories. They lie and manipulate things just to get you into a car, then say whatever they have to, just to get you to go away after. Including perpetual hold and telling you they'll call you back when they never do. Of the 17 times I was told I'd be called back, I was actually called back once. The common narrative is that I need to talk to a manager at a different department. So I've been bounced between my salesman, his manager, parts, service, and most recently they're saying this is something I need to take up with the finance manager.. What? It seriously blows my mind that some thing that should be so simple (and already written in the contract) is now being kicked over to finance, since, apparently, nobody can help me, or see it in the computer. All of this over just getting my town armrest replaced as was agreed to prior to purchasing my 35k RAV4.. that should say everything you need to know about dealing with this dealership. I'm looking at taking this to court, just so I can take my money elsewhere at this point. Save yourself a ton of hassle and shop literally anywhere else."

"honestly came into this dealership ready to argue and haggle the day away. Ravi was beyond helpful, respectful, and did everything how power to make sure my best friend received the best deal and interest rate. I can't remember his name but the finance guy was delightful to work with as well. I know she will be happy driving her how rav4 ;) thank you Ravi!!!!!"

"Visited a few weeks ago just to explore the options for upgrading my wife’s 2020 Sienna to a 2024. Was introduced to Sabrina who let us know there were currently none available, but took down our info, including the options, colors and trim we were looking for so she could follow up when they did. She eventually found several options for us, we negotiated pricing over the phone/email an we ended up with the perfect Sienna at the price we wanted to pay. She even assisted in making sure the pickup of the van was a surprise for my wife. Great experience and easy to work with. Would definitely recommend."

"Worst experience of my life. They say they do an "inspection" on the car before you buy, but that doesn't mean anything. Took the car off the lot satisfied. Later, I notice a crack in the transmission, and two front struts that were falling apart. Not to mention the broken solenoid in the alternator. $7200 in repairs on a street driven, perfectly maintained vehicle. Please, please, do not buy from here. The only reason they get away with their bad service is because most folks in Boulder can afford expensive repairs. Stay the heck away, for your own sake. Edit: The Dealership responded to this review by saying "you did not purchase the vehicle mentioned above from our dealership." To prove that I did, I have included a photo of the Rav4 with the Corwin Toyota branding circled. I have sent a follow up email to Corwin complaining about this issue, and they have not responded to me."

"I got my Camry from Corwin, dealing with Alfredo R. was great since he actually works with customers and not push them into something that doesn't fit what your looking for. He even followed up making sure I loved the car, which is great in case you have further questions. Jason B. in finance was also awesome helping find the best Interest rate even after walking in with a pre-approval. The test drive at this dealership has a great scenic route that can also test the acceleration on your new car."