Bath & Body Works

"The friendliest person I have ever met works here. My daughter and I walked in, and she greeted us, and she had the greatest customer service. Over the top friendliest person. Go visit, and you'll know what I mean."

"I ordered online 3 weeks prior. I had two scents I didn’t like on the semi annual sale. I tried to return them and was greeted by an extremely rude customer service person. She was very unprofessional and made me feel terrible about even attempting a return, quoting” these are from last year” and “ we don’t give refunds” ( to which I never asked for in the first place.)I had my online receipt and wanted a simple return. I finally told her to forget it to which she told me “ Ya, well then I guess have a nice day then” Idk where her manager was but honestly NEVER shopping that location ever!!! Most unpleasant exchange experience I’ve ever had!!"

"Absolutely amazing I just finished a transaction that I couldn't afford but they help me afford it. And that to me means so much because people struggle everyday especially with money. And the fact of the matter is that, that was my personal problem that they just help me with all because I wanted to smell good with all their amazing products. They made my whole day And I left there with a smile on my face I'll definitely be back they are all loving and caring people in there great customer service!!!!! ❤️❤️❤️❤️ Especially the taller lady with the purple and pink highlights she was all around amazing :)"

"Love the products and selection. Customer service was lacking. There were 5 or 6 employees working and two other customers in the store when I walked in, and not one of the employees looked at me or said anything to me until I had been there for about 10 minutes. I waited in line for probably 4 minutes for the only associate checking someone out, with employees walking around me ignoring me while a second register sat unattended. Maybe I just didn't choose the best day to visit, given the many positive reviews of the service at this location."

"Great smelling store. Shelves appeared to be well stocked. Handicap accessible parking. No handicap accessible entrance No public restrooms. Staff was courteous and helpful. Not busy and parking was available. Located in Lakewood City Commons shopping center. Across from IHOP so restrooms are reasonably close. No COVID-19 restrictions in place. Recommended"