Massage Envy

"Closed with zero warning and no notifications to members. Which…. whatever, bad business, but it happens. But I now cannot join at any other location because I somehow am still tied into a membership with them. Pretty sure they broke our contract when they closed without warning and failed to provide services any longer. Very frustrating!"

"CLOSED ... this was a great location and everyone was always friendly and the massages were top notch, but they closed in August with NO EXPLANATION and I can't even get corporate to return a call and provide me a refund. I have tried going to other locations in the area but they never have availability unless I book 2 or 3 months out. Come on people - hire enough employees to provide the services we deserve!"

"Angel is always great. Great massage. In general with all the providers- One thing I would say is that I need like a minute or less to get dressed afterwards- shorts,shirt, shoes on and go. Don’t need to stop massage at 10 minutes left. So for some of us quicker dressers, maybe you could note on account that don’t.need 8-10 min at the end? Same with undressing and laying down. I need like 30 seconds then I lay there for 7-10 minutes sometimes waiting to start. Other than that it’s a great bunch of folks and the desk staff is always nice."

"Massage was great. Other than the coughing throughout the entire massage. My wife purchased a 90 minute massage for me for our anniversary. When I go to pay with the the gift card, I’m told I owe another $75? I ask how and I’m told by Shelby that my wife paid for a member 90 minute massage? I asked her how would they have not caught that we weren’t members when it was purchased? She replied sorry, but the Thornton store must have made the mistake and didn’t offer to honor what was purchased. I’ve been up charged an additional $75. Shelby was pretty condescending and the young man at the desk kept cutting me off and not allowing me speak. They blamed it in the Thornton location and would not honor what was paid for. Needless to say, I went from be relaxed to quite perturbed by the customer service that I was receiving. I’ll never recommend or return here. Poor, poor service at the front desk. Review edit- it’s now been a week later and still haven’t heard from the manager as promised last Tuesday. Poorly ran facility. I’ll be contacting corporate. Massage Envy - Vista Highlands after speaking with owner, the poor service that I have received is obviously a reflection of their leadership. I’ll be filing a complaint with Dora."

"The waiting room was clean, quiet and comfortable for the 90 min I waited for my husband’s session to complete. Time went by quickly. It was his first session in many years and was with one of the best deep tissue massage therapists I’ve encountered. It was a positive experience for him. My hope is that he will continue to work through old running injuries in this way. My 60-minute session, following, was appropriately light and well-adjusted to my temporary medical condition. It was with the same therapist who ASKS, LISTENS, and provides MASSAGE accordingly. Our therapist is already very much in demand; so, selfishly, I hesitate to give name. However, fair is fair and Brenda deserves to be recognized. She is excellent in every way."