Mind Springs Health - Glenwood Springs

"Your case managers won’t reach out until it’s too late and they will over promise on the services available. The therapy was mediocre. Felt mainly like I was being talked at not to and was rarely able to get a word in. It’s worth it to seek out a private practice trust me!"

"This has been the worst experience I've had with a therapy organization. I can't even count how many times my partner and I were told we'd get a call back and nothing. My therapist who was finding me a new therapist, since our schedules stopped aligning due to a new job, hasn't called me back in over two weeks. My partner has been without a therapist and psychiatrist for over a month and she's been trying to get consistent scheduling. After she FOUGHT with them she finally got scheduled the next week, yet when she went in they said they didn't have her in the system. We've been fighting for a couples therapist as well, and they have been no help. It's been months of stress just trying to get help. We only need help. She literally has a bad diagnosis they know about and have put 0 effort into helping us. They don't care if she's battling suicide daily. It's not just one person either, everyone here does not care. I wish I could give negative stars for the amount of pain that has been caused to myself and especially my partner. I could go on, but I'm too worn out with this place to continue. PLEASE DONT COME HERE. AVOID AND DONT MAKE THE MISTAKES I DID"

"Dr. Conklin was great, but he no longer treats patients. I was seeking help for multiple reasons. I was assigned to an EOPS group that was completely inappropriate for me. The group was made up of court mandated individuals with substance abuse issues only. Although I have alcohol disuse disorder, I am not a part of that demographic. I came for my own self-improvement. I shared honestly with the group and was publicly shamed in the group by the leader. Seriously? I was just being honest. Do not expect to share and not be judged. I received absolutely no help for my complex mental health issues. No wonder there is such a high rate of untreated mental health issues and suicide in this valley."

"The Glenwood staff and my doctor were awesome!!!! I have seen so many nasty reviews but my 15 visits in the last 6 months, I have seen only people that are polite, professional and on top of their game. From the front desk to my intake coordinator, I was impressed. Then assigned Dr. Katie Hundertmark couldn't have been more helpful. Felt very lucky! MJ Horn was also great and very knowledgeable. She got some tricky things done for me. Bad news and negative reviews always travels 10 times faster and farther. This is coming from someone that was in medical field for 14 years. Thank you Mind Springs!!!!!! :)"

"I have been calling mind springs all week and no one has called me back or even answered the phone half the time. I've been out of my medication for days with zero refills and no one is helping me get a new one. How careless can a mental health facility be when handling medical needs? This is extremely dangerous depending on the medication and condition a patient is being treated for. This is just the most recent issue I've had with them though. Anytime I need to schedule appointments its always a ridiculously long wait to get ahold of a receptionist. Leaving a voicemail is futile as I have yet to ever recieve a call back over the course of time I've been a patient. It's as though none of the staff care or want to do their jobs. My experience with them is a headache everytime and if I could afford treatment elsewhere I would."