Starbucks 18211 East Hampden Avenue, Aurora, CO 80013

"Bad customer service. My wife made a mobile order and when I went to pick it up, they were getting a supply delivery with a semi truck blocking the parking lot so I drove around to the drive through window. The person working inside saw me but walked away and came back 5 minutes later but still ignored me, would not make eye contact with me and I waited another 5 minutes. athen another person cam to the window and explained to me that I needed to go to the speaker if I wanted to pick up a mobile order, of which I explained that I have never picked up a mobile order at the window and would have parked and came in if not for the delivery truck out front. Both workers were rude and unapologetic that I didn't know, I've never done that before. I hope other patrons get better service from the people who's bills we pay. On top of that my cold brew had now ice!!! Seriously awful experience!"

"I don’t normally write reviews but I received stellar service from Alayna and just had to. I don’t usually come to Starbucks so I didn’t really know what I wanted or what terms to use when ordering, she was able to patiently and friendly recommend something that was really tasty. I’m now hooked on this drink and will for sure be a returning customer to my hometown Starbucks. If only there was an Alayna at every Starbucks."

"Recently received a color changing cup from a co-worker which had a crack on the outer shell, went in to EXCHANGE it for the same cup and was told without a receipt I was out of luck. It's clearly brand new with the paper info card between the top and straw as well as the info sticker still attached. Seriously you can exchange a coffee if you complain it's too hot or too cold but not this clearly brand new $20 cup? Probably just this Starbucks and they probably just had a busy bad day, but please don't pass that attitude to a daily customer who's normally very happy with this location."

"Great experience here! Very nice staff...I ordered a creme frappuccino that I'd never tried before and mentioned it, the lovely Barista offered to remake it if I didn't like it. She was so friendly and just incredibly nice. I will definitely come back to this Starbucks :)"