Starbucks 1835 West 120th Avenue, Westminster, CO 80234

"The last two times I've been to this location my drink was somehow forgotten. Today they weren't even busy. I waited more than 10 minutes for my drink and no one else was there."

"Over $7 for a latte. Drove off with the drink got home found out it was part of someone else's order. Drove back to the Starbucks let them know that I got the wrong drink. By this time More than 15 minutes had elapsed. They reach back, grab the drink I ordered 15 minutes ago off the counter and hand it to me, with a big smile, here you go. Can't believe the first thing that didn't cross their mind was let me make this right. It's been a long time since I was at Starbucks. It'll be a lot longer before I return. I should note, after my look of disappointment and disbelief the manager or someone did ask if they should make me a fresh one. The fact it didn't cross their mind off the bat is what gives them a one star. I remember when Starbucks made sure your coffee was fresh within like a minute of it being made. That's when it was a coffee shop and not a company. So recap, this isn't about Starbucks producing bad product, it's about customer service. If he charge somebody $7 for a cup of coffee it better be as close to perfect as you can make it. And you should make sure it's that way before you hand it to someone."

"Completely disappointed I ordered a white chocolate hot chocolate and a vanilla breve bomb. Evidently the barista was not familiar and rather than ask or say I don't know what they are or how to make them the breve bomb didn't have the layers it was just a shot of espresso mixed with vanilla creamer. The white chocolate hot chocolate was warm water with a tiny bit of cocoa powder but not enough to even taste like hot chocolate. It's ok to not know something but at least say it and allow me the opportunity to order something different. The girl at the drive thru was nice. I couldn't go back because I had to get to work and won't get off til 2am"

"Unprofessional manager. Did not meet expectations for customer service or basic human knowledge. Carrie was very disrespect will never come in here again"

"Idk why two people decided to not give me a drink stopper for cold drinks today when Hassan happily did so at the same exact location yesterday without me even asking. Additionally putting in an online order for cream in coffee means I want it black. Either make Hassan the GM or fire the people who were there today. Only one of those three people values their job."