JOANN Fabric and Crafts

"I like to shop small, independent quilt stores when I can, but in some cases, Joannes is a lifesaver. I came in looking for bright red cotton, pom-pom trim for a pillow, and they al had exactly what I needed. I love being able to use the coupons to save a little extra money and if you register with your birthday you, can you save for entire month. Getting fabric and other yardage cut is often time-consuming so make sure to block out a little extra time to wait in line. Thanks!"

"Sale signs were missing in places and some sale signs seemed incorrect. I had planned on using my 60% off coupon on some baby yarn that had zero sale signs around it or anywhere in the aisle, but when I went to check out it was already on sale. I don't know if this is a new marketing scheme or what, but signage is always severely lacking at this store. I'd recommend hiring someone just to keep up with the signage for the constant sales you have, or start using digital sale signs that can be programmed from HQ."

"Joann Fabrics does not respect shopper’s time! There was a LONG line of people waiting to check out. There were two cashiers, often it’s only one. One cashier was involved in a long discussion with a customer. The other one did the best she could with the situation. There were other employees in the store who could have been called to work at the cashier area, but nothing was done to alleviate the situation. There was no sign of management anywhere! The store is a mess with merchandise spread all over shelves. Seems no one cares enough to put things away. I will shop elsewhere in the future!"

"While I do appreciate the mass amount of fabric they have, we do not appreciate that they overcharged me for almost everything. They had sale stickers on many of the fabrics, but charged me full price at checkout. I didn’t realize it until I got home and went over my receipt. I spent about $30 more than I needed to on $100 worth of fabric. Also, my pregnant self and toddler stood outside in the cold for about 10 minutes after their opening time because nobody would open the doors."

"I went in today to purchase some felt to make a Halloween costume. Mary at the register was lacking basic customer service skills. I however do not so I was very nice to her anyways. I told her the felt said it was 50% off on the sign. She said very rudely it’s not on sale. I said yes it is. She then said well if you want to go take a picture and come back I’ll look at it. So I go take a picture wait in line again as there’s 10 people waiting and 1 person working the front. I show her the picture I donate money when she asks and she never said one word to me not I apologize nothing. I then say thank you so much for doing that have a great day and she just stares at me. Very rude. I’m sorry she was mad because she obviously has no idea what’s on sale and what’s not. Mary should be somewhere hidden in the back where she doesn’t have to communicate with the public."