Freaky's Smoke Shop VII Sante Fe

"I was instantly greeted as I walked through the door. I was promptly assisted in finding the item I was looking for, although for my item they didn't have a lot of choices upon looking around the store they had many choices for many of the items that you would go there for. While I was waiting to purchase my item, I was listening to questions the patrons were asking the associates regarding their items, and I found each question was answered with very knowledgeable and precise answers about the products. They knew prices by heart and didn't need to do that annoying scan at register to see price bit. Dealing with young sales associates is not one of my favorite things, but at these stores, they remind me that not all young associates deserve that label. The only bad part about any of it was the parking and possibly the prices are high. But something I would gladly pay and deal with for knowledgeable associates who actually can fully answer my questions without making me feel dumber for having heard them."

"I called looking for a special item for a friend. Keagan (sp?) took time and was very thoughtful, going through what some of the different options they had were, and also shared with me that some of their other locations might have what I need also. Super helpful!"

"Friendly staff and the selection for all smoking ways is there in the shop. So many pretty glass pieces decorate the walls. Do recommend."

"Samantha helped me over the phone so i ended up coming into this location tonight, what a fun vibe! every was so kind, upbeat, as if they weren’t getting ready to close. I feel like i was bothersome for coming in at 915 but Kevin helped me on the sales floor and found the product i was looking for! (in purple"

"I must have hella high standards because when i walk into any retail location i always hope someone will accommodate me with a simple “hi” or even a “hello”…. Walked in on 7/10 today and was not greeted at all. Said, “Happy 710!!!!” With a huge smile but…. ***nothing but crickets**** Sat and stared at the glass by the front door and no one offered to open the case for me. So i just left lol. - willing and ready to buy this $35 piece. Kinda frustrating when you wanna support a local chain but end up feeling awkward or like a burden for wanting to buy cheap china glass…. I will say, Great prices for great cheap glass. But the unprofessional staff is the reason why i will not be coming back to this Freaky’s or any other Freaky’s anytime soon. If someone walks in, no matter who they are, should always be greeted with kind human interaction….no interaction what so ever as someone is staring into your cases is just mind boggling to me. Customer service is so important for niche customers. But, its all love, just an opinion, and like a**holes every one has them! Im sure one day ill be back✌️"