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Geek Squad
3150 New Center Point, Colorado Springs, Colorado, United States
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About the Geek Squad
Geek Squad is a technology support institution located at 3150 New Center Point in Colorado Springs, Colorado, United States. Our Geek Squad Agents are experts in all things tech, ready to assist with any issues you may encounter. Whether you bring your tech to us or we come to you, we offer installation and repair services for all your technology needs.
Total Tech Support is a membership dedicated to supporting all the tech in your home, regardless of where you purchased it. Our In-Home Advisor can visit your home, assess what's possible, and create a customized plan for adding new tech or appliances.
We specialize in repairing phones, with services ranging from cracked screens to power issues. We also offer same-day Samsung and Apple repair at select locations. Additionally, we provide computer and tablet setup, TV mounting and repair, smart home installation, appliance repair, car electronics installation, gaming console repair, and camera and camcorder repair services.
Geek Squad Agents are available 24/7, 365 days a year to provide repair, installation, and setup services on a wide range of products. Whether you need your TV mounted, appliance repaired, car electronics installed, or cell phone fixed, Geek Squad is here to help. Visit your nearest Best Buy store for an in-store consultation with a Geek Squad Agent, or check out our tech tips and Geek Squad Intelligence blog for expert advice and articles.
Geek Squad Protection ensures your tech stays in top condition beyond the manufacturer's warranty. Trust Geek Squad to keep you connected and up-to-date with the latest technology innovations.
Photos of Geek Squad
3150 New Center Point, Colorado Springs, CO 80922, United States
Opening hours of Geek Squad
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
Day off
Reviews of Geek Squad
"Customer service very good at the store, 5 stars, not so much at service center via phone 0 stars! Not sure where they operated from very poor in the English language! Again 0 stars for them."
"No Customer care not at all, they chased people from the store saying the cost of repair is higher than the new."
"Most of these guys just don't care. I took my computer in a week ago and had great service from the store manager Jasmine. Then a few days later I had a great service from one of their techs over the phone. When I took the wireless card I ordered in, the guy wouldn't give me an ETA when the laptop would be done and when I pushed back on him about his lack of customer service he waived me off and said "we're done here." I paid $180 for their protection program. If anything comes up in the next year I will eat that cost and go to another computer repair store. I hear Office Depot and Staples offer technical support, they may be a better option."
"The worst customer service I’ve experienced in my life… I had a device pick up RESERVATION and ended up waiting 15 minutes to be seen by a rep. Once being seen, the rep asked if I had a reservation. I replied with, “yes.” He then proceeded to help the couple waiting in line behind me. After waiting another 10 or so minutes, I waved down another rep and complained about not being properly helped for the last 30 minutes and the geek squad rep? Manager? came out to argue with me… was all this necessary for a device pick up when we had a reservation? That they scheduled for us? Crazy… never coming here again"
"My daughter took her laptop in and the employee was rude, dismissive and did not answer any of her questions. Will definitely not be back. Also she asked him to show her some laptops that were comparable to her current one and he didn’t so Best Buy lost a potential purchase"
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