Phelps Shoe Services

"I brought in my son's jacket and asked him how much it would be to replace the zipper as the coat was only $20. He took it from me without quoting a price, proceeded to put a navy zipper on a black coat and then at the end charge me $20. What a rip off."

"Fast service, excellent work I had a pretty major scuff on the toe of my shoe and they repaired it while I waited."

"Wonderful local business! These hiking boots looked brand name when we received them back from Phelps Shoe Service. The pricing was affordable and the quality/craftsman ship was impressive. Would definitely recommend!"

"I'm shocked by all of the positive ratings for this place. I took my Allen Edmonds ($350 dress shoes at a minimum) in to have the front sole and heel replaced. I paid $65 upfront. When I received the shoes back, I noticed that the black shoe polish (used to dress the sole of the shoes) had been carelessly applied to the tan leather of my shoes. When confronting the store owner about this, he tried to fix it but ended up making it worse by buffing the black polish used into the side of the shoe (see the pictures). The stitching inside my shoe was also poking through the heel. When he said he could no longer fix it, I demanded a refund due to ruining the leather on my shoes. The owner refused to refund my purchase and instead offered me $10 dollars back to make up for ruining my $350 dress shoes. I left the store due to the owner being unwilling to do anything else to remediate the issue. When I got home I tried them on to see if they were still wearable. To my surprise, the shoes were uneven in height (see photos). My right shoe sits at 1 1/32 inches at the heel while the left shoe sits below 1 inch high (see photos). One last problem I noticed was that my right shoe seems to fit a bit tighter, most likely from the stitching process. All of these issues have made my expensive dress shoes unwearable. I am now out $65 for repair and don't know if they are even fixable. Stay away if you would like your shoes handled with care and professionally crafted by someone who takes pride in the quality of their work."

"My dog got a hold of my $200 hiking boots and destroyed the tongue and some inner webbing. After going to 3 shoe and boot repair stores in the Denver area and calling countless others I made my way to Phelps. Right away the gentleman working looked at my boot and assured me he could fix it. I was shocked as he was so confident when I had been told time and again they could not be repaired. It was my last resort so I agreed to pay $40 to have my boot repaired. Dropped the boot off on a Tuesday and picked it back up the following Friday. I was pleased with this turnaround as I needed the boots Friday afternoon. I was even more pleased when I arrived on Friday and saw the beautiful work he had done. My boot is actually better than it was before (I have the other one for reference). He replaced the foam padding, secured the webbing and created a new perfectly fitted leather tongue interior. Phelps did an excellent job. I would bring any shoe in any condition here before giving up."