Brand Source Appliance Repair
19185 Lincoln Avenue, Parker, Colorado 80138
About the Business
Brand Source Appliance Repair is a trusted and reliable appliance repair service located at 19185 Lincoln Avenue in Parker, Colorado. With years of experience in the industry, our team of skilled technicians is dedicated to providing top-notch repair services for all major household appliances. Whether your refrigerator, oven, dishwasher, or washing machine is acting up, our experts are here to help. We pride ourselves on our professionalism, efficiency, and commitment to customer satisfaction. Contact Brand Source Appliance Repair today for all your appliance repair needs.
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Contacts
19185 Lincoln Ave #8, Parker, CO 80138, United States
Opening hours
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews
"Called 3 times on 2 days to speak with Tyson, they kept telling me they would call me back....nobody called back. They use an overseas call center and all they do there is read scripts from a book and you can barely understand them. Had to hound them to get someone on the line from the USA. Our new fridge went out (bought it from Appliance Factory Warehouse, who owns Brand Source). Called AFW and asked them what was going on, one of the employees flat out said Brand Source likes to drag things out in hopes the issue just goes away.... meaning they would rather the customer give up rather than help them. What kind of business model is that? We lost everything in the fridge and it is going to take over a month to replace the compressor. AFW needs to step it up if they want a repeat customer!"
"I got a call from this center to set up a repair for my dishwasher. She kept telling me that if the repair person doesn't find anything wrong with my dishwasher that they will charge me a 95 dollar house call. I have messages from LG that said the repair is covered in full including a diagnostic fee, and that LG sends these repair numbers to service centers all the time and they should know what this means and I should not be charged anything . I called this company again, and they keep touting the same nonsense and that they will give me a house call invoice and I can send it to LG and they could refund me. LG says they have no idea what's going on. It feels like this company is trying to nickel and dime me. So called LG and they are sending my service repair to another service center. Good riddance"
"Our kitchen aid refrigerator has been broken since August 30th. 8 service calls later still not fixed. They have replaced almost every part of the fridge and it still isn’t working. Mind you it is now December. I am completely over it, replace the fridge at this point as a lemon since the fridge is 2 years old. This is ridiculous."
"-10 would be the score I would give these people if I could. Worst customer service experience I have ever experienced. How are these people even still in business. They call you and give you two hour window day before the appointment. Repair guy showed up 20 minutes before our two hour window. We took time off work to get to the appointment and he wouldn't even wait 5 minutes for us. Call center reps are no help either. Hire better people who actually want to work. Horrible horrible service."
"Horrible experience. I have been without a washing machine for 2 months and STILL not fixed. 4 service calls, wrong parts, and terrible communication. I do not recommend this company at all! NEVER have I experience this kind of awful service. I finally had to give up and get a new washing machine. I have asked to talk to a supervisor and no resolution or help. I am not a customer that normally complains, but I have reached my limit. You do not know a time for arrival until the night before your appointment, so unless you can be home all day, its really hard. I tried to have a friend come over to be at my house so I could go to work and the person showed up early. When I didn't answer they left and wouldn't try to come back. How can I answer the phone in the middle of teaching kindergarten?! I have had to miss 2 days of work to be home. I am a single mom with a toddler with a chronic illness. My time off is pretty precious and there has been no help from this company. DO NOT USE THIS COMPANY!"
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