Sears Heating and Air Conditioning

"First attempt at calling I heard hello and a lot of background noise. The background noise continued for a couple minutes with no response. I hard another couple words "oh no!" And the background continued. I decided to hang up and call back. Again I got "hello" and then they hung up after saying something I did not understand. I called back and no answer. The automated greeting before the person answered the phone told me I had the right number. Not sure how someone representing a big name "Sears" is not professional."

"That's a house"

"I just had the worst experience with this company or their contractor. My home warranty company hired Sears to repair my AC. I was home and available during my scheduled time. The contractor called but with an unfamiliar zip code so I didn't pick up and he didn't leave a voicemail. I have 3 people living in my house and not one person heard him knock on the door or ring the doorbell. Obviously it's 80+ degrees in the summer time and fans are running and all sorts of things to keep cool. You would expect a contractor to make some serious noise. When Sear tried to reach him, he was unresponsive. When I called him back realize that was his phone number, and left a voicemail, he responded instantly but he said he would not come back out. I've already been waiting 5 days for this service call, and it looks like I'll have to wait another 6 days. This is one of the worst customer service experiences I have ever had. I would not recommend Sears service providers."

"I highly recommend John for your HVAC services. Took care of our furnace problem and explained everything I needed and how much it would cost. Really explained the annual maintenance service and I signed up for that. Very pleasant experience and would highly endorse this company!"