Sears Appliance Repair 16395 Washington Street, Thornton, CO 80023

"The technician was awesome he was very friendly and worked fast to get our Oven fixed for us. He was also very informative and able to answer all my questions. Thank you so much for sending him give this guy a raise!!"

"The technician I had for 2 of the service calls on my dryer was very helpful and seemed to have the right expertise and skills. He was respectful, productive, and pleasant and completed the necessary work each time. I commend him and appreciate him. However, I had several NO SHOWS of a different tech in between the 2 successful service calls. The whole scenario took months. The NO SHOW tech situation was not customer friendly and wasted a lot of my time with little to no recourse. I tried and tried to get through the automated system to a real person who could assist and had very little success. The best that happened when I got a real person was a reschedule at least two weeks later which resulted in another NO SHOW. I received no explanations, no urgency to amend the service scheduling, and no follow up on the dropped service calls. Each time, the rescheduling continued to require a whole day set aside to wait for a technician. I even dealt with a few automated rescheduled appointments which I had to go back to protect the appointment I'd already scheduled around in the first place. For the NO SHOWS, I would have notice in the morning the technician would be there, then the notice of arrival time disappeared and indicated I needed to reschedule. And then the whole futile, impersonal cycle repeated! The whole experience with Sears, except for the helpful technician, was very frustrating and disrespectful of my time and concerns as a consumer. Leadership and management have insulated themselves by using an automated system that gets a consumer nowhere."

"James was very polite and professional. He was able to repair the water heater in a timely manner and left the area clean. I appreciate such a responsible employee. Sue Becker"

"I have been a month without my refrigerator because they can’t find the parts ( I finally found them for them and had them overnighted), the parts weren’t necessary because it was misdiagnosed by the boy they sent to diagnose it (he spent most of the 4 hours here on his phone) and then the fridge went out (freezer had been the only problem) because the boy left the valve open after testing pressure and all the coolant leaked out- into my house. Now, since the new compressor didn’t fix the freezer, I have to wait on these jokers to come BACK OUT and try to figure out the problem. The first call was made on December 21st and it is now January 17th. No, I don’t recommend them. Oh ya- the day they were supposed to come make the repair I waited from 8-2 before I finally called and learned that the parts hadn’t t come yet so they weren’t coming. That’s when I ordered them. No call, no show, no email, I would have waited all day. Update- repair made- freezer still doesn’t work. Fridge freezes everything at 20* and my next appointment isn’t for another week. It will be SIX weeks without a fridge by then."

"After the first visit we had the wrong part sent. Another part was sent, still did not fit the way it should. The technician stretched the hose and took a short cut so he could clamp it on. It seems to me the hose could have been measured and make sure it was long enough. I am hoping it does not spring another leak. This work took over a month to be fixed and I am not sure about how it was fixed."