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Smartbox Moving and Storage
11755 East Peakview Avenue, Englewood, Colorado, United States
About the Smartbox Moving and Storage
Smartbox Moving and Storage is a reputable institution located at 11755 East Peakview Avenue in Englewood, Colorado, United States. As a full-service moving company, storage facility, and store, we offer a wide range of services to make your moving and storage needs a breeze. Our professional team is dedicated to providing top-notch customer service and ensuring that your belongings are safe and secure during the entire moving process. Whether you need assistance with packing, moving, or storing your items, Smartbox Moving and Storage has got you covered. Visit us today to experience the convenience and reliability of our services.
Photos of Smartbox Moving and Storage
11755 E Peakview Ave Suite 151, Englewood, CO 80111, United States
Opening hours of Smartbox Moving and Storage
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 17:00
Sunday:
Day off
Reviews of Smartbox Moving and Storage
"This company has been awful from the start. I found them online and hired them for my July 2021 move. As the date got closer to my moving date, I tried calling, emailing and using their online chat feature (which conveniently is always down) and I could never get ahold of anyone, because I needed to find out what time they would be delivering the box. When I could never reach anyone, I decided to go with another, more reliable company and cancelled my services with Smartbox. After many calls and call backs, I was finally able to cancel the service and I received a refund about a week later. Fast forward to August 2021, and the company randomly debits my account the same amount they did back in July when I was originally going to use their services. I have called NUMEROUS times since I found this error in my account and each person I speak with just passes the blame, but no one is actually willing to do anything to correct this and refund my money. I have asked to speak with a manager multiple times and am promised one will call me back and I have yet to receive a call from one. I have emails out to Neil and Laura regarding this matter and neither of them have returned my emails. I did get one email from Miranda, and she was incredibly rude and condescending and failed to address my concerns and questions in my emails after that first response. This has been incredibly frustrating and I have had to dispute this with my bank due to the company's negligence or willingness to communicate with me. I also had to cancel my debit card and have a new one reissued to ensure this company that loves to pass the buck cannot pull from my account again next month for a service I never even received in the first place. I strongly encourage others to look elsewhere when looking for a pod. If you are in Denver, I highly suggest "Units." They are reliable, professional, answer their phones, reply to emails in a promptly manner and show up the time they tell you they will."
"I used SmartBox several years ago and the service was ok. You get what you pay for. I ordered a box on 6/9 to be delivered 6/11 and they were a no call no show. I tried calling them and spent 3 hours on wait and never got through to an actual person. I let the automated call back system save my place in line and never got a call back. I finally got a call back on 6/13 and the rescheduled for 6/14 and again no call no show. I had to be out of my house on that date forcing me to rent storage and a UHaul. I can't imagine if they actually had my property and I couldn't get through to them to deliver. Do not trust this company. . In a time of moving where dates and accountability are needed do not trust in this company to follow up and be accountable and respect you as a customer. This place is not reliable what so ever. They left me hanging."
"Very rarely do I ever write reviews, however I thought it would be important to warn others against using this company. I chose Smartbox because they were inexpensive and I didn’t plan to need to use them for very long (no minimum time). Unfortunately I’ve had a bad experience. One of the boxes would not latch properly when it was loaded, thus it sat for two days at my house without a lock, filled with my things. I called Smartbox and they said they would have someone come out and look at it. No one ever came. Recently I called to have my boxes pulled out of storage so that I could access them. They tell you they will be out for a 2 hour window. It took me 30 minutes to find the correct place, and I was on hold the entire time trying to ask someone directions. Once I realized they are located at Bailey’s, I found someone in the office. They had my information, however my boxes had not been moved outside. I waited another 15 minutes for them to move my boxes out. When I finally got through to customer service (located in the Midwest), I requested that the local manager call me to discuss these issues. To date, I have not received a call. The one star in this review is for the very kind man who retrieved my boxes and helped me fix the lock on the one that would not latch."
"We trusted Smartbox with our belongings for nearly 3 years before asking that our boxes be delivered to our home. We were absolutely shocked when they arrived. The boxes had no waterproof coverings and our padlocks had been removed and replaced with 6 inch bolts. There were dozens of 2 inch sharp staples protruding from the exterior walls where wall braces had fallen off or otherwise removed. Both doors were so damaged and out of alignment they could not be latched. Most our our belongings were scattered about the interior and many were seriously water damaged. I called the Smart Box customer service number and was told that the local manager (Jennifer) would call me to discuss our situation. She did not call after several days. I again called customer service and was assured they would email and call Jennifer and have her call immediately. Nearly two weeks went by and no call. I called customer service again and was told to send a detailed email to the regional manager - a man named John. I sent the email along with photographs (which I have attached to this review) and have yet to hear from either "Jennifer" or "John". This has been one of the worst experiences ever and I would discourage anyone from using Smartbox. They have complete disregard for your possessions and they are absolutely unresponsive to their customers. After multiple calls and detailed emails, they leave us no choice but to take some sort of legal action. Trust me. Look at the attached photos and avoid Smartbox like the plague."
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