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OnTrac
5000 South Lima Street, Denver, Colorado, United States
About the OnTrac
OnTrac is a leading institution located at 5000 South Lima Street in Denver, Colorado, United States. Specializing in last mile e-commerce delivery, OnTrac goes the extra mile to meet customers' expectations and build brand loyalty. With the largest 1 and 2 day ground footprint, OnTrac delivers faster and more efficiently, resulting in lower shipping costs for clients. Serving 35 states and Washington, D.C., OnTrac's delivery network ensures that packages reach customers wherever they may be. By offering a proven alternative to single-carrier shipping strategies, OnTrac helps mitigate risk, save money, and increase flexibility for businesses. The institution also provides exciting delivery opportunities for professionals who are passionate about customer experience and have a strong attention-to-detail. Additionally, OnTrac uses its geographical footprint and infrastructure to support disaster recovery, hunger relief, community health improvement, and other important causes.
Photos of OnTrac
5000 S Lima St, Denver, CO 80239, United States
Opening hours of OnTrac
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 20:00
Thursday:
08:00 - 20:00
Friday:
08:00 - 20:00
Saturday:
08:00 - 11:00
Sunday:
Day off
Reviews of OnTrac
"Worst company ever! Had few different orders in the past from different companies and Amazon sellers who used this carrier-and all orders were the same: says package delivered, never got it. No picture of proof of delivery, i have security camera on the door-the courier never arrived with the package. So or the couriers steal the packages, or they leave them in random places marking delivered, without any way to see where it was delivered. Contacting customer service gives you automatic bot reply that “the delivery under investigation”, without any further reply. Merchants and stores definitely losing customers because of this company."
"Worst delivery company ever. I've asked that the package be delivered after 5pm. They keep showing up while I'm at work. Not sure why the won't use the parcel locker. Tried to reach out and they say three same stupid thing. It will be there in 1 to 2 business days. I'll pay extra to not have to use the company. Tried to call and it's just a recording. Amazon is better than this. I wish shein wouldn't use this company. First half of my order was delivered by FedEx. It went very well...of course."
"The absolute WORST! If you can get a hold of anyone on text, I guess that is the best way to contact them. Even then, they may or may not use the information you give them. They will end Chat on you... They will not use info you give them on the Customer Service link, for the Delivery Instructions. They will just do whatever they please, and blame you for it. They are the epitome of a bad delivery service. it's almost like delivering your own package to yourself, if you were sick with the flu, on heavy medication."
"Package was delivered 3 days early and the driver drove through cold and snow to get me my package at 9 p.m because they were just that dedicated! I was so happy to receive this package and am so grateful for the driver that delivered my package to my doorstep dry and in good condition."
"Temu site says our for delivery. Ontrac states it was delivered at 4 pm. There is no way it was delivered. I was here and there was no delivery. It is now 530. Up date. Here it is the next day and I sent the pictures of the porch it was delivered to and mine. And they still want to say it was delivered to the correct address. Temu states that they will block them from future deliveries. So guess if more people will complain maybe they will be more responsible. Photo of package was provided by them."
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