OnTrac
About the Business
OnTrac is a last mile e-commerce delivery institution located at 4510 Edison Avenue in Colorado Springs, Colorado. With the largest 1 and 2 day ground footprint, OnTrac is able to deliver faster to meet customers' expectations and build brand loyalty. By focusing on small packages, OnTrac is able to save on facility space and transportation expenses, resulting in lower shipping costs for customers.
OnTrac's delivery network serves 35 states and Washington, D.C., ensuring that deliveries reach customers wherever they may be. The institution offers a proven alternative to single-carrier shipping strategies, helping customers mitigate risk, save money, and increase flexibility.
For delivery professionals who are passionate about customer experience and have a positive attitude and attention-to-detail, OnTrac offers exciting delivery opportunities. OnTrac also uses its geographical footprint and infrastructure to aid in disaster recovery, hunger relief, community health improvement, and more.
Photos
Location & Phone number
4510 Edison Ave # 199, Colorado Springs, CO 80915, United States
Hours open
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
8:00 AM - 11:00 AM
Sunday:
Closed
Reviews
"There is absolutely nothing “Ontrac” about this company. Anytime I order something and find out it’s coming via OnTrac I basically call it loss because 98% of the time I don’t get it. How is this company still in business?"
"'Customer service' number just states to go online & enter the tracking info. No way of getting a hold of an actual representative. Also has yet to update their address on all other platforms to their proper address so the company that is ACTUALLY at 2155 Reliable keeps getting OnTrac's customers"
"My package has been out for delivery since 11/30/23. I can't get ahold of anyone, all "customer service" numbers don't actually work. I've sent 3 emails, and absolutely nothing has happened. I don't understand how the Colorado Springs branch is still in business, when you can't even just update me on the situation. Did it get lost? Are you backed up on packages? Was it an incorrect scan?"
"No customer service. I've been notified for three days that my packages are out for delivery. I have yet to get them. Went to the business on Edison Rd., absolutely no customer service. Calling just tells you to track your package online. This is the worst package delivery service I have ever dealt with. One star is too good for ontrac. Deliver my stuff or let me come get it, just do something."
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