A-1 Freeman Moving Group

"BEWARE! I cannot express how awful this moving experience was. Some of the highlights were: loading crew THROWING my items down the stairs, packing 4 pictures together in a regular box with no packing paper, not shrink-wrapping my upholstered furniture even though I begged them multiple times to please do so. The list goes on and on. I ended up with $8,000 worth of claims and am still having to deal with the mess A-1 Freeman left me with (7 months ago). So now I beg you, please DO NOT give this company your business."

"They only got 2 stars due to the packers. They were great. The movers on the other hand - let’s just say if I had the option to fire them on the spot, I would have done so. They were awful. Did not care about my stuff, my house, even though we were there. In fact, it seemed as though they hated us and had no issue arguing with my wife and I. A chest that has been in my family for over 100 years and refurbished by my Dad, broke. Entertainment center broke; didn’t even make off the property. Dining room table, broke. All my furniture sustained damage. Candidly, I’m surprised more was not broke based on how they handled my stuff. Granted, we’re not done unpacking yet. Date of service was 9 Feb 24."

"A1 Freeman just finished performing our PCS, and they did a fantastic job. We had a heck of a busy, cluttered house, and it had to have been a nightmare to perform despite any help we tried to offer, yet they still knocked it out of the park and even got our belongings 2/3 of the way across the country within just a few days and had them placed neatly in our new home before half of our family could even make it there. It should be noted that their truck was not able to fit down our new driveway, so they had to rent another, smaller truck, and offload everything from the big truck to that smaller truck, drive it down the driveway and offload it there, making many trips to do so, and STILL they pulled this all off perfectly and quickly. Every single person in their crew took measures to be accurate and productive in their work and were also polite and professional while doing so. I have heard nothing but horror stories about military moves, but with these guys, everything went incredibly well. I am knocked off my feet at how well and happily they performed this move. A1 Freeman, thank you for everything, we really appreciate you and the work and care you put into our move. You are incredible at your profession! Thank you! EDIT: i would also like to add that a decent chunk of our belongings are delicate, valuable, expensive machines, which i originally planned on packing and moving myself, as these machines are known for breaking easily in transit, but after a short talk with one of the movers, i was assured that they could do it well, and they sure did! A1 Freeman is great at their job!"

"The guys who picked up our HHG were great. The driver is great too! The people packing were way too nitpicky and unprofessional. They wouldn’t take ANYTHING opened. Even makeup. Hell they wouldn’t pack makeup UNOPENED. I had to get rid of hundreds of $$ worth of makeup, soaps, shampoos, conditioners, lotions, perfumes, cleaning supplies (I understood no bleach, aerosol, etc). The driver even said that was ridiculous. To top it off we told them to not pack our nightstand and they went through it anyways. Pretty positive they took pictures of our items too because they were all giggling around one of their phones like school girls right before telling us they can’t take those items (probably because of the lube?). Very unprofessional and immature."

"I have used a moving company for the last three moves, by far A-1 Freeman has given me the best experience. Their customer service was fantastic and all the employees are very professional."