UPS Freight 2420 Wayside Court, Colorado Springs, CO 80915

"The absolute worst customer service I have ever experienced. I have been trying for weeks to get my package. I can't even get ahold of anyone in Colorado Springs to answer the phone. I will never use UPS Freight again."

"We had a freight shipment come into the terminal on 3/10, and it has been sitting there going on 3 weeks now. This has cost us THOUSANDS of dollars. Absolutely zero attempts from TForce local or national reps to contact us about our shipment or any delays they are having. We attempted to contact a representative a few days past the missed delivery date resulting in only excuses from the terminal claiming they tried to make contact but had the wrong contact number on the BOL. We confirmed that the number was indeed correct and they had just lied about it to buy more time. Multiple attempts to contact the local terminal after that up to 3/26 have been unsuccessful. We contacted the shipping broker we used to contract TForce and they were able to get someone from the terminal on the phone immediately which tells us they are likely ignoring local calls. We had a few days of winter weather over a weekend which then became the new excuse for the following week when there was no issues with the weather. Going on the 3rd week now we still have had no contact with anyone from the terminal, no estimated delivery schedule, nothing. We are considering contracting another local company to retrieve our freight from the terminal, costing us more money, but we cannot reach anyone there to even schedule it. 0/10"

"I've had a delivery sitting at this location since 3/18. They won't answer there phone. They confirmed my escalated delivery from customer service but never delivered it. They won't answer phone calls from customer service. Been calling every day multiple times a day and my delivery still is sitting there. I drove by the other day they have open docks and a few trailers sitting around. No way they are behind. I believe the employees clock in and leave for 8 hours and clock back in and go home. Customer service in this company sucks they cant do anything but send escalated emails and phone calls that lead to nothing. Worse company ever."

"Avoid at any cost. They won't deliver. They won't return calls. They wont even let me arrange to come get it myself. Their service rep in India will apologize for the inconvenience though, so that's nice. They've had my package for 11 days and counting. I have to reschedule travel at great cost to me because of their incompetence."

"Best terminal to leave your freight for days and days. No drivers available to make deliveries in a timely manner. 2 orders delivered to this terminal back on 3/8 and has still not been delivered. DO NOT SHIP TFORCE TO COLORADO SPRINGS this is a joke."