American Airlines Cargo
7648 Undergrove Street, Denver, Colorado, United States
About the American Airlines Cargo
American Airlines Cargo is a leading air cargo service provider located at 7648 Undergrove Street in Denver, Colorado. With a strong presence in the United States, American Airlines Cargo offers reliable and efficient freight transportation services to destinations around the world. Whether you need to ship perishable goods, live animals, or oversized cargo, American Airlines Cargo has the expertise and resources to handle all your shipping needs. Backed by a team of experienced professionals and state-of-the-art facilities, American Airlines Cargo is committed to delivering your cargo safely and on time. Choose American Airlines Cargo for all your air freight needs.
International Airport, 7648 Undergrove St #7648, Denver, CO 80249, United States
Opening hours of American Airlines Cargo
Monday:
05:00 - 20:00
Tuesday:
05:00 - 20:00
Wednesday:
05:00 - 20:00
Thursday:
05:00 - 20:00
Friday:
05:00 - 20:00
Saturday:
Day off
Sunday:
Day off
Reviews of American Airlines Cargo
"I have been trying to book a cargo move for my three pets. We are military family moving from Colorado to England in January, and all of the booking has to take place over email. I’ve gotten different answers on the cost of shipping our pets from everyone who responds to emails. I also had to request a change of date, because the military had to send us on a flight that left before the animals were supposed to leave. The new date would have put us all leaving on a Saturday. Originally the animals would be traveling for three days with a layover in Dallas, which I was comfortable with, and if that itinerary stayed similar, the animals would arrive on a Monday with the date change. When I reached out via email to change the date I got a response from someone that said that London Heathrow airport didn’t accept animals on Saturday or Sunday. I was understanding of this fact, but as I previously stated, if their itineraries stayed similar they would arrive on a Monday. I sent another email to say this , and their response was that there were no flights leaving out of Atlanta on the Saturday we were leaving, which is not the airport we are leaving from. When I tried calling, I was told that all booking has to take place over email and was talked to as if I was the one making mistakes. My faith in this service getting my animals to England has gotten smaller and smaller every day. I can’t get a direct answer from anyone over a phone and obviously everyone on the email chain doesn’t take the time to look into the details."
"Confusing set-up (have to sign in at one area, then wait to be texted to pick up your item next door). I went to the wrong area first, but the staff were really helpful - walked with me back to the correct area and patiently helped me through the sign-in process."
"Terrible experience here—avoid at all costs. Customer service was openly antagonistic. The manager, Jackie, made my experience here even worse and made no effort whatsoever to help solve my problem. Horrible communication, wildly different standards between agents and locations in different cities, and long wait times. I was horrified to leave my pet in the care of these people, but sadly it was my only option. AA should consider using a different contracting company."
"If you need to send or pick-up air cargo from American Airlines here is where you need to go. As of now there may not be a person inside to assist, just a computer, and no real signage. If you are a pro and come here all the time you know the drill, if not you could be confused. That being said the staff were pleasant and helpful when they were around."
"Very disappointing experience with American Airlines Cargo. They did absolutely everything to stop my son from being able to get his Active Military Discount which they advertise so proudly. You should be ashamed. They actually said there are no flights available for the discount, but plenty of available flights without the discount on 1 days notice. Our family will never fly American again if they don't fix this."
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