U-Haul Moving & Storage of Highlands Ranch

"I rent from this place like once a month. The staff are nice and the prices are good but there needs to be more attention to the vehicles. I have picked up vehicles needing air in tires, no wiper fluid, no ice scraper in winter, and so dirty that it was impossible to manuever around without getting grime on your clothing. These needs should be attended to as a matter of course. I have brought these various concerns up and sometimes they are handled, otherwise not. The owner told me he has 65 vehicles so apparently it is too expensive to go to Walmart or the dollar store to pick up scrapers which of course he can write off as a business expense. If you can't afford something as minimal as this, you might need to rethink your business model."

"There is a great reason this place has such a poor rating and bad reviews. The customer service could use some serious help. Especially one time where the trailer they tried renting me was flat. I said I would not drive that trailer. He told me well you have to go back inside then and get a new contract. Zero customer service. I had a couple good experiences but way more bad than good. Rented a 5x8 trailer the other day and the hub blew out on the highway and burned up. The uhaul repair guy came to try and fix it and said to me your lucky you didn't lose that trailer and get seriously injured. Choose wisely if you want to rent from this place. I would highly recommend avoiding it at all cost."

"I was very surprised at how unhappy the employees were at UHaul in Highlands Ranch. I've used this location for almost 25 years and even though the location is convenient, I will try to use another location or moving provider in the future. The employees were so busy bad mouthing and complaining about other employees, that I seemed to be a bother to their morning, rather than one of the reasons they have a job. I hope they all have better days. I would suggest to management that they look into why their staff is so unhappy. The only person that was friendly was the woman painting the entrance door. The cashier never even looked me in the eye, greeted me, or said anything other than her script. Thanks for making my stressful move a joy to start."

"Had no issues completing my transaction. However; some of the rudest customer service I’ve encountered. Both over the phone and in person. (We get it, work sucks) They’re learning a new system and the woman working (Laurie?) has absolutely no problem solving skills & i can’t believe how impatient and rude she was to the woman in front of me (who was being extremely sweet mannered) How hard is it to watch your mouth & speak kindly to people? If you can’t handle simple customer service, maybe this isn’t the job for you. To be honest - unfortunately - every person I’ve dealt with while using uhaul seems like they hate their lives. Bit of advice, life will be a lot easier if you have a bit of patience and positivity. don’t project your anger that you have toward your company, at your customers."

"I've actually had a pretty easy time renting trucks here. However, I had them installed a hitch and four-way flat connector on my van. First, they didn't give me the ball and adapter that I ordered so I had to get that refunded. Then I found out, after a trip, that they had wired the blinkers backwards. So during the whole trip when I was blinking left it was actually signaling right. I went back to get it fixed and they just kept giving me the runaround. Really disappointed with their hitch install service. How can you not check that before you give it back to the customer? Oh, and they let us sit there and never told us it was done. We had to go in and check after 2 hours."