Restaurant Accounting Services Inc. (RASI) 1101 West Mineral Avenue, Littleton, CO 80120

"I was told I would stop being billed on 3/19 by Mike Henson (the same person who is also one of the primary reasons we were leaving) and we’ve still continued to get billed this week even though they said the last bill would clear on the 21st. Currently been on hold with them for a while waiting for someone to “solve this issue.” This place is a scam - we are also still resolving tons of tax penalties that were accrued because they didn’t pay several of our taxes correctly over the past two years and they said they would take care of penalties - surprise surprise they have not! Do not use them unless you like having your money stolen!"

"This place is a total joke - when we started with them in 2018 they were pretty good but the last few years have been awful. They don't pay taxes on time, are impossible to get ahold of to look into the issue and then never follow up to pay the penalties that they eventually admit are their fault. On top of that the system is maddeningly glitchy - partly due to the fact they are constantly trying to update something to make it more automated which in turn makes everything less accurate. Also most of their workers are pretty incompetent - I'm sure it's hard to find good talent to work for such a terrible company and that has become extremely obvious. Worst of all they employ several outrageous higher-ups who find it appropriate to cover their mistakes by yelling at you for complaining and saying you need to give them grace and patience to fix their mistakes instead of just working to make less mistakes - I once said I expected more and was allowed to be upset with their inability to complete simple tasks and was told very rudely that I'm not allowed to complain even though I'm a customer paying them money and that I needed to treat this as a "partnership." Two men in particular - Eric Lang and Mike Henson acted extremely inappropriately toward us and spoke to me in a way that I can't imagine they would have spoken to a man - I would save yourself the trouble and run the other way. I want to add that we stayed on for three extra months this year trying to have them help us clean up our books - and they still only did about half the work that was asked of them. They are really struggling. Huge waste of time and money."

"My two pubs have been customers of RASI since 2014. Until recently they had been a wonderful asset in running the businesses. Now they struggle with even the most basic services, they can not be reached by phone, and their core competency seems to be circling the drain. Very disappointing and very problematic."

"0 stars is more like it. I would never use RSI for payroll services. They are the worst payroll processor I have used out of 4 different companies. Last year, they erroneously sent the State of Colorado almost $2k for a tax we did not owe. It has been over a year and they have not been able to get me a refund. Currently, I cannot even get them to respond to multiple emails, support requests, and phone calls. I would look at ADP, Benefitmall, Paychex or almost any other processor before RSI. If you notice, most of their positive reviews are from employees, which just seems sad. But maybe they will respond to this review- who knows."

"The food service industry has an overabundance of ancillary services, most of which fall well short of the expectations and claims made for how that they can improve your business. RSI has been a rare exception. RSI has been absolutely critical to the day-to-day operations, long-term goal planning, weekly accounting, financial analysis and so much more for my restaurant. The RSI service pays for itself several times over during the course of a year and I cannot give their company a better recommendation or endorsement. Thank you RSI, Jason (5973)"