Horizon Hotel,

1624 US-40, Vernal, UT 84078, United States

"Whoever was supposed to be working the front desk tonight really dropped the ball, so much for 24 hour check in. We just made a 6 hour car ride and already had a reservation here. We called multiple times and no answer, when we arrived there was also nobody available to check us in. We got stuck paying for a different hotel so we could actually have a place to sleep. I'll be avoiding this hotel in the future, and if you're reading this I recommend you do the same."

"We arrived at 10:30pm to check in after driving 7 hrs, and check in was supposed to be 24 hrs. There was no one at the desk, so we called the number listed for late check in. We called it 7 times and it went to voicemail. After 30 min of waiting, we learned that the owners have another motel in town, so we called that number. Someone finally picked up and came to the front desk. The front desk person was rude when we explained we waited 30 min. There was another person in the lobby who had been waiting an hour and the phone was ringing off the hook. The bed was very uncomfortable too- definitely a very old spring mattress, and the coils were sticking into our backs which made sleeping basically impossible. The "ice machine" was literally a kitchen refrigerator that makes ice, which looked dirty and always had very little ice. I'm not much of a continental breakfast person, but it left much to be desired and the coffee pot looked dirty, so we got breakfast and coffee in town. The room and linens themselves seemed clean, except the carpet looked pretty old and stained. It took about 5 min for the hot water in the shower to warm up which was annoying but tolerable. The TV is very small and only has the local channels, which was annoying but also tolerable. There are no USB jacks in the room so charging phones was not possible for us. The room was half the price of others in town, but I'd rather pay a bit more for easy check in and a comfortable night of sleep. I couldn't wait to leave this hotel and won't stay here again."

"Horizon Hotel is a great place to stay! Especially for those Temporary workers in the area. They have a great weekly rate, because we all know how expensive living on the road can be. They have a decent continental breakfast, where if your out the door before 6, you can still snag something quick along with a cup of joe to head out to the right of way. But what has kept me coming back time and time again is the amazing service from the employees. After a long day, working in the elements, walking in to see Lori’s smiling face , and her charming demeanor gives the Horizon Hotel its Hospitable feel that makes it a delightful home away from home. I will most certainly continue to stay at the Horizon Hotel any time I’m in the Vernal area!"

"Unfortunately the pool and hot tub were broke for our stay this time, Jessie worked his butt off and got the got tub fixed before our departure date! Lorie of course is always cleaning something, our daughter just loved when she was at work (even on her days off) they really make you feel comfortable there. Kayla is very prompt and helpful with anything you need for your room. We will definitely stay here when we are in Vernal."

"Listen, this place isn't perfect, but the family that's running it is trying so hard. Lots of little touches that show the effort, but there's some work to be done. Mattress was super uncomfortable, but the room was clean. The bathroom was equipped with lots of accommodation for those who may need it, including several additional hand bars as well as a toilet fixture with handles. We didn't need these, but as a nurse, I can appreciate it. The pool was nice and clean and my kid had fun swimming there. Free breakfast was standard. Overall a good experience."