H&R Block,

9559 South University Boulevard, Highlands Ranch, CO 80126

"This location in highlands ranch is very popular ran. I do a walk in waited 2 hours to be seen was never seen. Didn't get anything done did a drop off. Never heard back from them is been 2 weeks now. I called to get an appointment for Friday. Call this morning for the appointment to confirm and my appointment magical disappeared. This is so disappointing . Never had this much trouble with H&r block."

"The online software had a missing document that I needed. I downloaded a version, which was better, but I still didn't feel comfortable with my very complicated return. I finally went into a nearby office on a Sunday and an analyst saw me right away. He ended up starting from scratch because none of the software versions can transfer data from one to the other. This was my third time trying to get my taxes done with HRB, so you can imagine my frustration level at this point. That said, the third time was the charm, as my return was finished and filed in a timely manner. I was able to relax because I felt that all my questions were adequately answered and that the final return was done correctly. He was honest about situations that merited his asking questions of his mentor to be sure our approach was the correct one. I appreciated this thoroughness. Gurney Thompson was a lifesaver for me! I normally do my own taxes and am pretty knowledgeable but I had sold two rental properties and bought replacement ones. The tax consequences could be significant if this is not handled correctly and I was getting conflicting answers from others before going to HRB. I was always treated with respect and courtesy by everyone there. I'm happy that in my year of need, the people of HRB came through for me relatively late in the game."

"Kelsey was amazingly helpful with getting my taxes done correctly and on time. I can’t thank her enough! I was kind of dreading going in to get my taxes done and Kelsey made the experience so excellent. Thank you so much!!"

"Do not recommend if you have to bring your kids with you. My friend got scolded by the front desk because her 9 month old made a happy baby squeal. Not everyone has a support system to watch their kids at any given time. This baby is younger than 1 year old and the front told them to be quiet or they would have to leave. Very ugly attitude"

"Ling was nice and fast! However, never in a million years would I have thought that it would cost over 400 dollars for 30 minutes to file my taxes! Payment should be discussed before she started and not a surprise at the end. I am still in shock that it was that much money!"