Inglenook Fireplaces

"After spending years with a botched fireplace job that another company did, I was finally ready to take my chances again to get the dream fireplace I always wanted. I contacted Inglenook and Kim made me feel at ease that what I wanted was within reach. I explained my wants and she showed me exactly what I was thinking. I scheduled my install with Brian and he was very knowledgeable and quite honest with his quote. I could hardly wait to get to the installation day. Well that day just happened and couldn’t be happier. Brian, Justin and Roger came and respectfully completed the job and answered any questions I had. They did a phenomenal job and I would recommend this company team for any fireplace needs. Hands down a wonderful company to work with."

"The employees at Inglenook Fireplaces are incredible! The stove I bought needed parts. The service person, Kylee, was gracious and helped me every step of the way. Very friendly and polite. She took time to understand my problem and fix it. Mike, another employee, also helped. He got on the computer and helped to figure out what was wrong. Brian from the back, great guy. Knows the products very very well. Then there’s Tucker…who doesn’t like black labs! Inglenook is my go to fireplace store!"

"As much as I would love to recommend this place, I can’t. Since the new ownership, I have struggled to get any legitimate support from this business to a point I am circumventing Inglenook and dealing directly with the manufacturer. Recommend mountain hearth and fireplaces in Evergreen, one phone call and already a night and day difference regarding service, product knowledge and actually directed me to a solution and I didn’t buy from them. Hey Mark, Couple of things to clarify. I am not trying to dog on your staff. Yes I think they are a good team. I am simply reporting the facts. After 2 attempted truck rolls, and a 30 minute conversation with you about the issue in your store(again). A $400 thermostat to replace my new, but yet “obsolete” thermostat .I am still without a working stove. I simply have a lack of confidence and this is what it took to get your attention on my issue. And your response is to delete my file and not respond to my email about a refund for the thermostat I needlessly purchased based on your resolution process. A reminder, this is the second winter I have missed without a stove and after dropping over 10k to purchase my equipment from you, I’m sure you can appreciate the frustration, and my perceived lack of support."

"Had a wonderful experience in purchasing my new wood stove and numerous installation components. Kim is a very knowledgeable and delightful salesperson leading me to the right product selection for my application. Also received great guidance from the technical team in guiding me with installation questions as I chose to install my new stove myself. I highly recommend Inglenook Fireplaces in every way!"

"We have just purchased and installed our fifth Vermont Castings stove, all from Inglenook Fireplaces, and all 5 are fully operational. Our first one was acquired in 1988 and over more than 30 years we have always been pleased with this company's excellent business practices in sales, installation, and customer service. They have good technical knowledge of the stoves as well as the installation requirements including some of the challenges with chimneys in the high wind Foothills environments; they are prompt to reply to questions whether by phone or email; and, of particular importance to me, comfortable working in more remote mountain locations. Many thanks - I am pleased to recommend Inglenook Fireplaces!"