Chipotle Mexican Grill

"I love there food but employees need to be more friendly and need to smile atleast all the girls at front look like they were mad"

"The team working on the evening of 3/21/24 could use some training in guest service. In placed a mobile order. Came to pick it up, and didn’t receive the kids cup that came with the kids meal. When I inquired, they told me to check the back. I did, and the drink wasn’t in there. I informed them, and got a weird look. So, I opened the bag and showed them there was no drink cup. They asked what I wanted, and I said just a Coke. Then, I was informed that kids meals only come with milk or juice. I told them “that’s strange, I ordered a fountain drink a couple of days ago and was given a cup”. I then received my cup that I asked about the whole time. Got home, and was missing the chips with my kids meal. I went back to the store, and the team was super rude. I sat there at the counter even though they had just seen me 10 minutes before and gave me the weird runaround for my kids cup. After a wait they asked, “What can I get started for you”? I informed the team I had just picked up my order and was missing the kids chip. Without a word said, the girl turned around and grabbed the chips off the shelf, dropped the chips on the counter by the register, and didn’t say anything. I thanked them and told them to have a good night and got “yup” back. Super disappointing. I work in the service industry and understand mistakes happen. But when they do, you don’t literally drop the “fix” on the counter without a word. If you wanna receive half your order, fight for the fountain drink you paid for, go back to the restaurant, and get treated like you made the mistakes then this is the Chipotle for you!"

"While I typically *DO* enjoy chipotle from time to time, I don't waste too much time on chains, but people need to be warned. I'm visiting family, and the rice was so grossly undercooked. I steamed it in the microwave. Nothing. I cooked it in a pan and steamed it with some chicken stock. It helped a little bit but it was still undercooked. Uncooked rice ruins an entire dish. This was inedible even after all my attempts to salvage it and I ended up throwing away. Absolutely disgusting."

"Ran by a bunch of little girls & I had a birthday reward that wasn’t working on the app even tho it expires in December. The manager comes out and says it’s because I don’t have anything else even tho I did a $50 mobile order! On top of that they put hardly anything on a burrito bowl that was double everything and charged."

"Meal was decent, however, the white lettuce that i encountered while eating was no good. It was sour and tasted artificial. I went home and began feeling incredibly sick. Make sure to request normal lettuce when you go. Will not be returning!"