Builders FirstSource 7881 South Wheeling Court, Englewood, CO 80112

"I ordered a replacement windows sash, giving the exact measurements at the time. The window showed up too big with right dimension on the sticker indicating the made an error. After 6 trips down and over 12 month later, I have never gotten a received. Nor my window sash. I will never use nor recommend this company as this is the worst service I have ever recieved. If I could give 0 stars, I would. Go elsewhere"

"I’m a builder, I have to order stuff every day and I schedule every day. As much as I don’t like to admit this but it’s my fault for trying to work with BMC. My excuse is when they pre hang doors they actually set the hinges flush with the jamb and I haven’t found that in Colorado yet. They also HAD a decent guy working trim. NOW the bad. If I could give zero stars I would. They never answer the phone so it’s sometimes necessary to physically go there to make an order. This has been the same for the 3 years I’ve been going and it’s gotten worse. Much worse. They flat out don’t give a care about other human beings. Even the nice lady they hired to answer the phone complained that all the customers give her grief because nobody ever returns calls and it’s worthless to transfer them to voicemail. The last order I specifically told their new guy Tom I don’t want MDF jambs. He of course stated he would never get MDF jambs. I got MDF After waiting 11 days. The delivery never showed till 6:37pm and no phone call. More than 1/2 of the order was incorrect And it didn’t show. Now 13 days after placing my order and complaining to the GM Tom calls me and tells me the door hardware was not ordered as he thought it was in stock. Now I get to wait another 2 weeks. He actually tried to blame me as I cancelled most of the order that wasn’t delivered which was 2 days ago and he felt I cancelled the door hardware. I didn’t. He knows and then quickly told me the previously mentioned reason. This is the worst place I’ve done business with since I started construction 37 years ago."

"After completing an order for door casing in Sept of 2020 and having it installed in the bottom half of my house, I attempted to order the same casing 5 months later for the top half. I was then told they would not order it for me because I wasn't ordering "in bulk" and they would not be placing an order for it for quite some time. So with a baby on the way, I have to finish the upstairs in a different casing. Apparently, that is the customer service you can expect at BMC. Had they told me it would be really hard to get later, I would have went a different route with the first order, or ordered enough to complete the entire house. I used to recommend BMC, but I can't say the same anymore."

"We paid for a custom front door eight months ago. BMC gladly took our money but still haven't sent a functioning door. Now I can't get ahold of anyone to call me back. This has been so incredibly frustrating. If anyone from BMC sees this, PLEASE MESSAGE ME! After this awful experience we've had, I would caution anyone else from giving BMC any money. BMC, please just do the right thing. You shouldn't be treating customers like this :("

"Expect the worst experience when you place an order for delivery. I ordered it on July 3, for a delivery on July 11 (8 days to prepare and deliver) nobody ever showed up on July 11, July 12 . I called them in the morning, evening , 6 times a day and the phone call was answered only in the evening after 4pm when everyone left and nobody knows what is going on with your order, they can't even give you a status of your order. Unfortunately, I did have to go through them as I was trying to get matching doors otherwise I am sure I would have found a way better vendor. So, expect the worst customer and delivery service. If you have a chance going different route, I strongly recommend. Good luck"