Massage Envy 10449 Town Center Drive, Westminster, CO 80021

"I Just had my first massage at ME and Rick did an amazing job! He used just the right amount of pressure and hit all the spots we addressed in the consultation. I will definitely be back to see him in the future."

"If I could give them zero stars, I would. It’s a complete scam. I’ve been a member at this location since 2007. after Covid, they don’t have anyone working there and you can never get in. I have so many pre-paid massages to use, but I can never get in. They don’t have any appointments available in the next two months, which is how far their schedule is open. I’ve contacted the Better Business Bureau, but they are not a member, and I am imagining it’s because they know they are awful. I don’t know when the new owners took over this location, but it is awful and I would never recommend it to anyone. Stay away! They won’t give you a refund and you have to use your prepaid massages within a certain amount of time, but you can’t get an appointment. How is that OK? If you can get in, occasionally, the staff will openly tell you how horrible it is to work here. They will give you recommendations of other places that you should go besides here. If that’s not saying something about this place, I don’t know what it is!"

"Love this location! Booking online is hit or miss, great for same day or next day but never any availability father out. after working with the front desk I was able to book multiple appointments over the next several months and get on the cancelation list for my favorite providers. I’ve had excellent massage sessions with Liz and Jessica and I just had my first rapid tension relief plus stretching session with Israel, it was amazing!!"

"I have so many sessions and can't even use them. I can never get in, and if I can, the therapist doesn't come in, and my appt is canceled the day of. They are barely staffed and seems like they can't keep employees. Very frustrating"

"The entire massage envy company is a total scam. They will take your money and never have appointments available. They have WAY more members than appointments AND THEY KNOW IT. I have been trying to cancel my membership here for YEARS. There is always a different reason why they can’t cancel- dont have access to your account at the location, can’t do it over the phone, need a signed in writing form which they then can’t give you or have you turn in. One location at Vista Highlands closed permanently with 3 days notice to clients AND their therapists and was charging a $15 fee to schedule appointments if you didn’t sign up at their location. I don’t even care about the credits anymore, I just want out. I will be calling my bank to cancel all future payments and possibly consulting a lawyer. I had been a member at Westminster since 2010"