Low T Center | Westminster CO

"I want to preface that the people who work at the clinic are so great and helpful, however, no fault to them, Low T Center as a company has gone downhill fast. They have a contract with “Village Lane Apothecary” (look at their reviews, they’re horrible, all of which are related to Low T Center fulfillment) to fulfill prescription orders. What was supposed to be a seamless transition has turned into a nightmare, orders are not going through, constant shipping delays, I’ve never received my shipments on time and are usually considerably delayed. This was obviously frustrating however we were always allowed to go into the clinic for a courtesy shot to bridge the gap between shipping delays (so constantly), now they’re charging $70 for a single shot, absolutely ludicrous. I’d be ok with paying for a dose if it was the equivalent cost of a 4 pack divided by 4 ($27) but $70?! I feel like I’m being punished for mistakes made on behalf of the company."

"Great service ! Everyone is very welcoming, friendly, and professional. They seem to always care for your wellbeing , taking blood work in order to accurately measure and treat you and keep your health in check in order to keep you safe. For being a small clinic with a large stream of people both men and women coming in, they always try to get you in and out in good time while caring for you diligently and efficiently to tend to your needs and overall health. Even during transition to a different company, the staff tries very hard to make sure all of their patients are treated properly."

"Is sadly going steadily down-hill ever since they were bought-out. Everyone at the center has been great, aside from maybe getting occasionally forgotten about (but nothing too crazy). The real issues have been with aspects of the company outside of the facility and pricing rules handing down. First they changed their pricing structure so that, instead of a flat monthly fee, you pay for orders and for tests. That wasn't supposed to be a very big deal, but it gets pricey when you're having to take a blood test every month because of levels. And then, the real kicker is the new fee for getting shots at the clinic while you're waiting on your order. Ever since I've been coming here, there's been an issue with delayed shipments of your injections. This hasn't been a huge deal for me (or anyone that lives close to a clinic, probably) as we've been able to come in and just get a courtesy shot. However, the big change now is that these courtesy injections are now $70(!!!!). When you combine that with the fact that I've been waiting two weeks now for my shipment since my last blood draw, it is simply unacceptable. Corporate price gouging at its absolute worst--making customers shell out extra money because you can't get your operations streamlined. My extra star is for the girls at the clinic, because I've never gotten the impression that any of them are thrilled about the recent changes. They've always given me the feeling that they care about you more than your wallet. This new company, on the other hand, is the exact opposite."

"If you like sitting in the room for 30-45 minutes unattended, this is the place for you! If you like to be promised prescriptions week after week and then hear reasons why it didn’t get ordered then you’ll like this place even more. After literally being a client for over 8 years, I have finally had enough. I walked out of my appointment after hearing more excuses and apologies. This place has gone down the tubes so bad since it was bought out by Synergenics. The staff is like a revolving door. Somebody new with absolutely no hormone replacement therapy experience to help you every week. This place is so unprofessional that it is often like a day care for dogs, kids and even spouses that supposedly work there. The icing on this cake was when a Sasquatch size guy comes in to give you your shot. He literally would stab you with the needle and act like he gave you the injection but didn’t. It was the managers husband. When brought up to other employees the consensus was that “Sasquatch” was keeping the testosterone for himself rather than injecting patients. Don’t waste your time or money with this place. FITMD has a good reputation as well as Lions Optimal Health. I’m switching and I would recommend you do too."

"I have been coming to Low T Clinic for years, I will never come back again due to the unprofessional treatment I received today. I was told I needed labs done when they were done two months ago, normally this is a 3 month requirement! I was told last week my blood was to thick so I needed to donate so I would qualify for more home treatment, the soonest I could get a appointment was the 15 of January at the hospital located in Brighton where I live. My insurance has always paid for my injections at the Low T Clinic, I mean always! Side note it s $10 dollars every week with insurance, I needed my shot this morning and was told unless I do labs the injection will be $70 dollars and my Insurance doesn’t make a difference. Point being Low T Clinic would make me do labs today and again next Week before I could go back to self injecting After my blood work is qualified. So Low T Clinic obviously only cares about charging for more high dollar procedures and making money and they definitely don’t care about The patients. Since Low T Clinic has been bought by a different company they are completely money motivated and could care less who leaves or stays. I will never go back and highly advise anyone reading this not to give this place your time or money. My Insurance company pays $100 a week for my one shot, my copay is $10 dollars, Lab work is roughly $600, so not caring to keep me as a client is ludicrous!"