Foothills Urology PC

"After not telling me I would have a balance from the procedure I had, they would not let me keep my follow up appointment--necessary only because a piece of equipment was faulty and didn't record any values, definitely no fault of mine. With my appointment being Monday, and my being able to pay the balance I didn't know about three days later on Thursday, the faceless bot in their finance dept told me I'd have to pay first, even though the appointment should have been free in the first place, due to their aforementioned faulty equipment. I wound up cancelling the follow up and will find another practice. The doctor I saw was really good, just wish he worked for a decent practice."

"By far the worse place I have ever encountered. Most of the staff are very rude and non-professional, including the doctors. Hearing yelling down the hallway in such a small office is rather rude, especially when it's the doctor yelling for someone. The overall function of this facility seems to be total chaos. If you want lab results reported quickly I wouldn't hold your breath you will probably end up waiting about 2 weeks or more. The bedside manner from Dr. Cahn is less than professional, more crass and inappropriate. I don't mind jokes now and again but not when I'm having a visit with the provider while being exposed during an exam. Overall the general vibe received from this office was not one that we felt comfortable with and won't be returning. Do yourself a favor and do your research, find another Urology office."

"Really surprised by the negative reviews. My experience with Dr. Facelle and their staff has been great! Most doctors and nursing staff are far too busy seeing patients and scribing visits to talk to every person who calls whether you're already an established pt or not. If there really is a call center now, it's to help deal with this issue. Billing is also a very convoluted issue that most medical professionals understand little if any more than the average person. People need to realize that there is a lot more going on behind the scenes."

"These folks are the least technically savvy people I have ever talked to. When I asked for my medical records to be sent to another office, they said that I had to either come in and fill out a form or they would mail a form to my house. No email, no fax. And it would take 3-5 business days to process once it was received. Are you freaking kidding me? In this day and age? I get HIPAA and all that, but if you can close a mortgage from Starbucks, you can figure out how to provide better customer service. Glad I am switching to a new doctor!"

"Dr. Zukosky was an excellent physician, but their administrative side is horrible. They never answered to a request for my records from other Doctors. Never gave me results of the lab work, I had a procedure to remove a catheter stooped midway because they did not see the X-ray that they ordered, now almost a year later I find a collections report for I billed they sent to my previous address in Texas that I never received, claiming that I never updated my address. An error from their front office now will have a permanent record on my credit file. How can I pay a bill that I never received. When I called them they told me it was my fault that I did not get the bill."