Golden Ridge Ortho Center LLC

"Great experience through and through. Friendly caring staff and straight forward processes. It seems most bad reviews on here surround billing surprises which can be easily averted by calling ahead and asking estimated costs from all departments. Thanks again to the staff!"

"Such a wonderful experience. Dr. Doel was phenomenal. My nurse, Helen, was so kind and caring and made sure I was comfortable. Dr. Cohen was my anesthesiologist and he took great care of me and explained each step of the process. Jimmy made me laugh in the operating room as they took me back. Marisa was so sweet and looked after me so well after I came out of surgery. Rachel and Tayna and Amy were so thorough in their pre-op instructions and called me the day after to make sure I was ok. The whole staff was just awesome. I was very nervous as I’d never had surgery before and I felt so taken care of. The facilities were easy to get to and were so clean. I would absolutely recommend Golden Ridge and Panorama."

"My husband had 3 neck surgeries here almost a year ago. The first 2 were exactly the same. Someone in the billing department decided to change the codes on the 2nd surgery, were they in watching the surgery? Not at all. Insurance was billed double. I have called Golden Ridge over 15 times trying to get this straightened out. Each time I get a different response. We were forced to pay our portion up front on all three occasions. They tried to rebill the insurance company but those claims are being denied as duplicate claims. No one ever calls back to keep us updated. The bills from the doctor at Panorama are all the same, very consistent, why are Golden Ridges not the same? This could all have been avoided if the clerk in billing had not changed the codes and billed insurance double the amount."

"I had a wonderful experience here. They were quick and efficient. Every nurse that helped with my care was kind and compassionate. Everyone made sure all my questions were answered and they made sure I was comfortable with everything that was happening. Having to get surgery is a giant bummer but they made it as easy as they could for me."

"The staff and surgeons are amazing! With my field I have been around surgeons for many years and have not been able to say much positive about them, mostly because of their egos. But I have to say that this group has been nothing but outstanding from their bedside manners, answering any question I have had and believe it or not - a great sense of humor!! The facility is exceptionally clean and well maintained. The only reason that I did not give them a 5 star is because of their billing dept. They called me the day before to request payment of this surgery. I have NEVER had to pay before a procedure and I worked medical insurance for over 13 years so I know how this works!! This makes it seem like they are only in it for the money. If I was still in this industry I would be pulling their contract to review if this was posted in the contract to get the money up front and if is wasn't, their contracting rep would be contacting them asap. Most people do not have this especially the day before and their idea of payment plans are sub par at best. I know for a fact that I have several claims going through now b/c of my medical issue and I for one do not want to have to request a refund if due b/c of them demanding payment up front. Back to the positive - their Dr's and nurses are seriously the best in all areas which made me confident in the procedure that was to be done and I feel that made all the difference in how the surgery went. Very impressed guys, keep it up!!"