PetSmart Grooming 5520 South Parker Road, Aurora, CO 80015

"Krissy did a great job cutting my little girl. She talked to me out of doing a full cut and only did the FF&F (face, fanny and feet) which I was very pleased about. She didn't try to upsell me on something that was not needed. My dog was ready right when she said she was going to be and it was very easy to check out and leave. It's been a week and my dog still smells like she just got home from the groomers. The price was very fair, unlike most of the other groomers in the area that are charging $80 or more for a basic dog. I was charged only $60 and that included brushing her teeth, grinding her nails and an upgrade on shampoo."

"If I could give zero stars I would! The most horrible customer service I have ever experienced! We have been taking our dog here for years. Blake (new face) was very impatient and rude to me and my dog. My dog is elderly and needs extra comfort while being groomed by unfamiliar people. Angelica is amazing and has been grooming my dog for years and we have never had issues. Blake on the other hand was adamant on not being patient and cared less for my dog and his needs. It’s hard to believe that Petsmart would hire someone so callous as Blake!!"

"Out springer spaniel Raleigh had a small Knick on his leg because of a hidden cyst under some long hair. Blake turned a sour experience into a wonderful experience at Pet smart. Blake went out of his way and made sure that we were taken care of in a way that makes us life long customers. It’s people like Blake that will make me to return to pet smart."

"Don’t waste your time with this place. They don’t have any employees that want to work. I know it’s tough to find good help these days but these guys have taken that to a new level. I’ve been trying to get my dog groomed by them for almost a month now. They’ve canceled on us the day of the appointment 3 times in a row now, because their groomer “called out”. The only good thing I can say, is that the Manager has tried her best to give discounts and apologies. After this latest cancellation she offered a completely free grooming on this coming Saturday. But why would I cancel my Saturday plans and chance another cancellation from their groomer? I have ZERO confidence in them now. I’d rather pay money to a reputable service provider, and not have to hassle with people who have no interest in working. This location should just get rid of their grooming service if they can’t find any employees that are even willing to show up for work."