University of Colorado School of Medicine

"Would not recommend this Terrible hospital. They Will send you to collections as soon as they can, then let them charge interest (most hospitals don't). Then they will get all their expensive lawyers to come after you for a small collection because all they care about is money not your well being"

"I go to the dental school students clinic for dental needs. It is the best ever care one can get in Colorado in my opinion. The kids are learning so it takes a little more time for tasks. Supervision is by the very experienced staff. I have tried going outside but there is absolutely no comparison to this place. This is my personal opinion based on my personal experience."

"I was suppose to have a simple emergency procedure performed. Come to find out after this procedure is not recommended to do while the patient is awake because of the pain and emotional trauma that comes with this kind of procedure. I was released less than an hour after the procedure following a nine hour stay there in total but was given nothing to eat or drink before leaving in the middle of a blizzard. We were told no after care nor was I warned that the meds given to me would make me incredibly nauseous. Ten minutes later while my husband was attempting to dig out our snowed in car I am throwing up/dry heaving endlessly from taking the meds they gave me on an empty stomach. I asked the security guards if I could enter to get some crackers to help my stomach as we our vehicle stuck, we were from out of state and we were unsure if we would even be able to find somewhere to stop and get something for me to eat as it was 11 pm in the middle of a blizzard that had shut down the city. The security guard was very nasty about telling me no even as he watched me throw up. I only received one follow up call and it was to tell me my lab results, no follow up with my care from this procedure was given. I was having some physical issues still three weeks after this traumatic incident, after my calls to the hospital and "care team" went unanswered I went to a second doctor. They found that they had botched my procedure and I was at huge risk for infection and complications as a result. I had to have a second procedure done that was nothing like the traumatic procedure I endured at CU, after receiving proper care I was shocked and mad at the terrible care and treatment I'd been given at CU even more so. Even worse I am still stuck paying the full bill because of course they are still going to take every dime even though I ended up having to pay even more from my procedure to be done correctly elsewhere. I still have received no follow up for these issues and they even had the nerve to hassle me about setting up a payment plan for my bill. Please, save yourself your health, money and emotional well being and go to a different hospital!"

"The actual care providers for this company are great. However the billing department is a complete nightmare. In 2017 they over charged me by over $1800. When I called to explain there was a mistake (as I had already exceeded by $12k out of pocket max) Kevin that answered the phone got an attitude with me. After multiple calls explaining to them that they were sending the claim to my insurance under the wrong name I had to get the director of the billing department involved. In this time they were also threatening to send my account to collections as the bill was past due. When I reported them to the USPS for mail fraud they finally stopped sending me bills and that is when the director called me. If they would have listened to me the first time or just done their jobs correctly they would have been paid months ago by my insurance just like all the other care providers. But instead I had to spend hours on the phone with them explaining why their IT system was doing what is was doing and what they needed to do to get paid. Then this year my wife went in to see someone about her anxiety and all she did was speak with a Dr. No tests, no labs, no anything. They charged us almost $300 for the visit (over $300 before the insurance discount). When I called to get details around why this Dr visit was so much (almost all other planned Dr. visits have cost around $100-140) they could not explain why this was so much more. I requested that they send me a detailed bill of why this was so much before I would pay this amount and they never did. I called and requested again and they still did not provide. Since they did not provide what I was asking for I did not pay the bill. They then sent the account to collections. When I called about this they said they could not do anything once it was in collections. I asked to speak to the manager and it just went to VM. I left my contact information and but she never reached out to me. I then contacted the BBB to file a complaint. Once they were contacted by the BBB they went back and reviewed the call records in which indeed I did ask for more details before I was going to pay the bill. They then somehow magically removed the account from collections and placed it on hold pending more information. I went ahead and paid it so that they didn't screw it up again and ding my wife's credit again. We will miss the people that actually give the care at their facilities but I am done dealing with their completely inept, rude, and borderline fraudulent billing department."

"They massively overcharged us when I gave birth and now that I've brought my daughter in for other medical care they're overcharging us again. The doctors are nice, but the prices are completely unreasonable! It shouldn't cost thousands to have someone take one look at your child and have them talk to you for 2 minutes. I'm not saying I wanted free medical care, but we didn't receive any medicine and we were sitting in the room for less than 5 minutes total. Their billing department never answers any actual billing questions, they just say the prices are not negotiable and offer to set up a payment plan. We won't be back to ANY CU doctor ever."