New West Physicians Lakeview Family Medicine 13402 West Coal Mine Avenue, Littleton, CO 80127

"I feel this Dr's office clearly has no interest if you get good medical care or die. It has been 4 mos since a CT Scan indicated something suspicious and I am still waiting on a proper referral for a FNA Biopsy 1 month after the ultrasound. Two times, they have referred me to Clinics that don't perform the FNA biopsy procedure, and one of the clinics stopped doing it 4 years ago, and I had to notify the Dr. office that they no longer performed them. The 2nd referral was to another office that didn't perform them either. Each time I wait on a referral, a week or more goes by and I usually have to follow-up with the Dr. office to see what wrong place they are going to send me. I have tried contacting the PA and never get past a front office person who just moves my task to "urgent", which doesn't seem to work. I get no feeling that they care about my health whatsoever and there is no commitment to their Hippocratic Oath. My Dad is a retired Med Mal attorney and has used words like "egregious", "outrageous", and far below the "standard of care" for this case where something such a known irregularity is there for so long without being able to get a biopsy so far. He said this is going to be a an attorney's dream case if it turns out to be cancerous. I think it's a sign that my time might be up since it seems to be impossible to get a magical referral from this Dr. to get a necessary procedure. The Colorado Board of Medicine might want to look at this office and their follow-up procedures a little more carefully since there seems to be a lack of standard of care. I would not go here at all and have already switched PCP and have a referral in less than 24 hours from writing this review. Be warned, Lakeview Family Medicine might now be an agent for the Angel of Death."

"Had been with New West Physicians for 10 years, but the admin staff is really bad now. Can't say anything about doctors, as they have crazy turnover, have not been seen by the same doctor twice in 3 years. Now last November they stopped taking my insurance, but didn't tell me. They even took my insurance card and scanned it before the physical, and didn't say a word. Now I am being billed for out of network. I called their billing department, got a case number, and a month later get another statement. They told me that this is the correct deductible for my insurance for out-of-network. The only way to resolve it is for my insurance to talk to the provider. Wait, aren't you the provider? No, we're only 3rd party billing, we're not the provider. What utter craziness!!!! Now I need to ask my insurance, with whom they cancelled their contract, to ask them to not bill me for being out of network?"

"My experience with the doctors and PAs was fine, but the office staff is unhelpful, rude, and uncommunicative. I was scheduled for an early morning appointment and no one arrived at the office until 20 min after my appt time, and I was unable to reach anyone by phone while I was waiting and wondering if I somehow had my appt time wrong. Staff was also unhelpful when I wanted to access my records and could not find where to do that online. I was told verbatim "you just go to the website and mess around with it til you find it". Really unhelpful."

"Looking for a new doctor after 21 years. My old doctor was with New West. Thought I would continue on with New West no more Dr. Tana Smith I went to see her for my new doctor. Really disappointed first thing she said is you have 20 minutes . Was the start of the worst 20 minutes I have ever had with a doctor. She acted like she did not have time waste on an elderly patient. Would not recommend that office to anyone. WhenI left Told the receptionist my experience she said yes she has been told this before."

"Leaving practice after 22 years because they no longer take my insurance. Going to see my old PA who left this office one year ago but I stayed out of loyalty. No good deed goes unpunished."