Art Cleaners

"I was terminated for loosing a family member and was not given grievance leave, Art cleaners is not a place anyone should work at, also no one is provided any breaks they must eat while working. The amount of abuse and gas lighting I witnessed while working here is against the law and needs to be spoken up about. I am a US citizen and was treated inhumane. The mental damage ART caused me is enough for me to seek legal action. I pray no one has to experience what I have endured."

"Beware of these (supposedly) cleaners! Although the coupons sound like a great deal financially, and they are, they don’t know how to follow instructions and will most definitely create a fubar situation. I brought in a very light jacket to have the inner sleeves sewn and when the item came back, I couldn’t even get my arm inside because the sides were sewn together. The thought that not only they would do that, then actually deliver it to the customer like that is a mind blower. Another item had stains on it that came back—with stains on it. Since they kept not cleaning, not repairing, this issue took weeks to resolve. Unless they have changed considerably, I would not support that business. I don’t like to put in complaints, yet the garments were almost ruined."

"Non-transparent and excessive pricing, unhelpful staff, ruined a dress. They aren't up front with the prices, and I certainly wasn't expecting to pay $25 per dress. If I had known that, I wouldn't have bothered dry cleaning a $100 dress. I'd have taken my chances with the washing machine. I brought in 4 items, and after I came home, I had to travel and was gone for 2 weeks. 2 of the dresses were still in the bags. I didn't think to inspect them immediately because I've never had something ruined being dry cleaned... I took one of the dresses out, and a bunch of the seams are coming out. I took it to the cleaners on Broadway, and the girl there said they couldn't do anything, and I had to take it to another location. The next day I was traveling again and when I came back I called the main location. The manager told me that she couldn't do anything because it had been more than 30 days... even though I had brought the dress into the Broadway location, apparently, that didn't count. She told me that she really couldn't do 5 she would look at it if I brought it into the Lee Hill location. I work. I shouldn't have to drive all over town because they ruined something of mine and charged me a whole bunch of money to do it. If they just refunded the cost of the dry cleaning, I wouldn't care about this. But they aren't willing to do anything. There are plenty of cleaners in town. Don't use this one."

"**Update - I was contacted after posting this review and the situation has been resolved quickly and appropriately. Three stars because it took two and a half months to get here.** Lost my comforter. Had the audacity to make me run to multiple Art Cleaners locations to attempt to locate something they lost. Told me it was lost, no options to find, so I ordered another one. Two days later they find it. Would not compensate me for the trouble I was going to go through to return purchased comforter, so I requested the $50 charge to clean the comforter be refunded. They agreed, then never did it. I have followed up twice with assurance they would refund it. They have not. Horrible customer service."

"I have been coming here for years and am always pleased. They've done wonders on stain removal, dry cleaning, and even alterations. They charge a little bit more than other cleaners, but they are environmentally-friendly and do a good job. Make sure you call ahead to see when their seamstress is in for alterations as she doesn't work the full store hours."