Stanley Steemer

"DO NOT USE THIS COMPANY. Awful, unprofessional management experience with a service. When asked, they stated they only guarantee their workmanship so they offered to come out again. Unfortunately, I did not have a factor in a 're-do' into my schedule. Did they factor a 2x in their pricing? Over $900 spent and they say 'it's hard to tell from the photos". I spent time cleaning after a professional was assigned and paid for that work. I did not seal the floor and I paid to have the tile sealed. Sealed with this debris? For what the technician completed, he did great, however it appears he ran out of time, and I was charged the full amount."

"Couldn’t be happier with my results and the technician was awesome professional and very courteous in my home!! I would recommend Stanley Steamer to anyone"

"The technician was pleasant and on time. He was in and out in about 25 minutes. Impossible to evaluate the quality of the cleaning at time zero but two days later, after letting the carpet dry, then vacuuming, it is clearly no cleaner than it was before Stanley steamer arrived."

"I've never had such an awful experience with a service. I bought a new townhome and needed to clean up the place before I moved myself and my daughter in. Hired Stanley Steemer in Golden to come clean all of the carpets - cost was $800 and I was happy to pay for the job. Not only did the carpets look awful (I'm now removing them), but the tech flooded my garage when he hooked up his hose to the spigot there. The water went under the wall into my neighbor's garage, then down into my basement where it pooled for me to find it later (because the tech DID NOT tell me about it). I came home and saw the pools of water, my sopping wet towel that he hung to dry in the garage because he attempted to clean it up (poorly) and all of my things in the garage wet on the bottom (I had started moving in and had boxes, etc in there ). I called Stanley Steemer to ask about what happened, and they finally sent out a water mitigation tech to look at the damage the next day (he worked for the same company). They set up some fans and then told me all looked fine a few days later. That's not good enough for me, at this point. How am I supposed to trust that? I asked them to hire a third-party to take a look again and make sure there was no water damage - I have mold allergies, so not about to risk it. They wouldn't do this. The branch manager, Derek, has been ignoring me now. He told me he would discount and refund me $200 - not enough for this hassle - and this hasn't even happened. I've been dealing with this for 2 weeks. I've never been so frustrated and disgusted by a service and company. Do not use them. The photos show what was left of the water that flooded my place, 8 hours later. You can see it still under the wall to my neighbor's garage, and how it went through insulation and down the wall in my basement."