Telluride Regional Medical Center

"Had a good spill on the mountain. Took care of me rather quickly and when the doctor came in, even checked to see that my boots were loosened. Got my x-rays and gave a prescription and sent me on my way. Clearly communicated what was going on and my prognosis/care/follow up."

"While happy to have a local place to go in the event of an emergency, initially we were treated as a joke - I called about 5:15 pm because my spouse spiked a 103.8 fever in a very short time. We made it over the center (we are from another state) only to be referred to as "fever guy" in a tone not professional in any manner, as well as being told "we were warned about you." We were spoken to like we were uneducated in fever related illnesses; our child had just gotten over pneumonia herself. Rather than truly assess my husband's condition that included a deep lung cough they told us to rotate the Advil/Tylenol - which we were doing, take Vitamin C and rest, well now three days later (we left the next day), my husband has bilateral pneumonia and is septic. Had the doc actually listened to our concerns about his cough and initial high fever we could have started antibiotics that day and avoided what will now be a 3-4 day hospital stay, thank goodness for Mayo Clinic."

"The doctor was great, but go over your bill with a fine-toothed comb. Got a bill for *five times* what that were supposed to charge me."

"Great service received from doctors and nurses. Terrible billing experience. Spent way too much time trying to get my excellent insurance to pay for an ambulance ride and wasn't being paid due to this place billing it improperly. Had a conference call with all involved where we walked them through the billing code issue and how all they needed to do was change the code and it would be paid. They never did it. I spent hours and hours on this and never got it handled. They just didn't care enough to fix their mistake. I ended up having to pay out of pocket for an ambulance ride because they had it coded as an ambulance non-emergency ride to a doctor appointment and not that my son was knocked unconscious on the ski slope and the ambulance took him to the emergency room, which is what actually happened. The woman here later said they have this problem "all the time with Blue Cross and Blue Shield." Of course you do, you're not doing it right. Clearly an emergency and I just paid it to avoid further hassle. Thanks a lot!"

"We just had to go to the emergency area of the medical center. Aaron Clark our nurse was so attentive and Dr Hughes did a very thorough exam. Everyone was so kind and helpful. Highly recommended!!"