Quest Diagnostics 880 South Perry Street, Castle Rock, CO 80104

"After the third or fourth month I was told Quest can not draw blood for my kidney transplant team so I had to go some where else. I will no longer be using Quest and will take my business to Labcorp instead."

"Short review - make sure you make an appointment and enjoy an easy lab experience. Full review - I felt an obligation to leave a quick review for this location. I almost didn't come here because of the low google reviews. But my experience was one of the most pleasant lab draws I've ever had. I made an appointment two days before I needed to go. 30 minutes before my appointment I got a text with a check-in link. When I arrived I used that to check in (10 minute before my appointment time) and I was done and out of the office before my appointment time. My phlebotomist was fantastic. So gentle, and kind - and got me easily on the first stick. In addition, there was a couple waiting that were having trouble because the orders weren't in the system. The other staff member was very patiently and kindly helping them, even calling their doctor and explaining the situation to try to get everything handled for them. I mentioned the bad reviews here and how they are all for impatient people who didn't have an appointment and were upset about the wait. She told me they would love to have more staff, but their appointments are almost always completely booked - and are every 10 minutes - so being able to squeeze in a walk-in is always a challenge. Make your appointment and don't hesitate."

"I had such a good experience at Quest Diagnostics I'm so glad that I canceled my appointment at Lab Corp. I was originally doing it down there in Colorado Springs after my doctor appointment because they told me that place was walk-in. There were 20 or 30 people packed in there like sardines and you had to sign in using a touch screen that was so disgusting and dirty. And I am a bit OCD and I do worry about things like respiratory illness and I just felt super grossed out in there and I couldn't stay. So I canceled with them and I made an appointment with Quest Diagnostics. I have used them in the past as well because my doctors have chosen them. I think this was my first time going to this location inside the Safeway though. I was a little surprised when I arrived that it was inside the Safeway and I wished I had given myself a few more minutes to walk through the store and find the location. Just FYI it's on aisle 3 next to the pharmacy. I asked an employee originally and he was like next to the pharmacy and then I was wandering around the store around the perimeter and I still didn't find it and I had to ask someone else. I think the first employee assumed I knew where the pharmacy was like bro I don't frequent this store but thank you for your attempt at guiding me haha. So if anyone is reading this it's in the middle of the store on aisle 3 not on the perimeter like you assume for most pharmacies in most stores. Anyway my phlebotomist was so nice I love her. I should have got her name I feel bad. But she was super nice and made the process so easy even though my veins were hard to find so she had to stab me twice haha. And I'm so grateful that I canceled my appointment in Colorado Springs and came here instead. It was a much more pleasant experience with no waiting at all she was ready for me when I got there. I'd recommend it to anybody who needs testing. Posting a picture of my jabbed up arm for tax because the algorithm will ignore you if you don't have a picture. My bad I forgot to get a picture of the location."

"Took my son in at 8:15am. on 12/01/2023. I'm not sure of the name of the young lady who helped us, but she was great. I was having trouble at the kiosk, and she was kind enough to help us and get us in for the appointment. She was very kid friendly, and She kept making jokes to keep my son from getting nervous. She kept informing him of what was going on so he wasn't caught off guard with the blood draw. Overall, I had a great experience and am very satisfied with the interaction as well as how friendly and caring she was during the process."

"This morning, I went to the lab in the Castle Rock Safeway without an appointment, and was turned away. There was not a patient there when I entered but the young lady said that she had appointments all morning in 10 minute intervals. She gave me a business card and sent me on my way. I went home and called my Doctor's office and had them change the order to Labcorp. I'm done with Quest!"