Labcorp

"Employees are pleasant but upper management must be a mess because the problems are easy fixes. Their hours are short, so there’s always a line. At opening, 20 or more people in line and it takes nearly 30 minutes for them to take the first person back. So many steps could be more efficient and they move at a snail’s pace."

"Deplorable. Online system allowed me to make a 12:30 appointment. Arrive early. Checked in online. Go to the door. Locked. Staff out to lunch until 1:00. They show up at 1:00. I wait another 15 minutes while the SINGLE person on staff checks in the other 7 patients. I spent almost an hour waiting for a 90 second blood draw. Abysmal customer service. My time and is of zero importance to this owner."

"Front desk worker was rude to not only me but several others. Waiting room is full with people spilled out to the hallway. I don't get how something can be scheduled via appointment and there is a wait as long as a hour or two for lab work. I will definitely be trying to find a different source and will tell me doctor that LabCorp can't be a viable option to refer to."

"This facility was horribly understaffed. I arrived 15 minutes before my on-line-scheduled appointment. It didn’t matter. I wasn’t seen until 30 minutes after my appointment. The waiting room (capacity 10) was full, with overflow (6 more) into the hall. So I was there for 45 minutes, waiting to pee into a cup. Yeah, a really difficult and time consuming procedure, I know. And frosting on the cake: They sent me a post-visit satisfaction survey to fill out. It crashed."

"Made an appointment for noon using the Labcorp website after my doc referred me. Checked in on my phone using the email they send me after stopping at the nearby Starbucks. Sat and read in my truck, headed up to the little office after getting a text in about a half hour. Good thing, too -- only about eight chairs in a waiting room the size of my home office, with no overflow seating in the hallway where some folks were just leaning and playing on their phones. I was in a chair by 12:15 and out sans some blood by 12:20. Quick, painless, efficient. Will be going to the Broadway location next time because this one's temporarily closed at time of writing this: Dec. 10 2023."