PetSmart

"Was at another pet store just before I went to petsmart. No credit card processing. No offer of any assistance at all while we were in the store. So petsmart was very refreshing. The clerk lady that we received assistance from was outgoing and just outstanding."

"I visited this PetSmart location on 29 October to purchase prescription dog food for my dog, who has severe protein allergies. They refused to allow me to buy this prescription food because of the lack of a written script despite the digital verification, including my pet's name, qualities allowed, past purchases, and veterinarian's details from the third party I usually buy from. This should have been enough to validate the purchases of this food. Furthermore, the manager on duty conducted herself poorly because she lacked compassion, was unwilling to resolve the situation, and failed to identify herself properly. When I asked for her name, she pointed at her name tag, but she wasn't wearing one. This added to my frustration because how can a manager enforce store policies without following them? This experience left me with the impression that the manager did not represent the core values of "Passion for Pets and People." As someone in a leadership position, I expected more understanding and adequate customer service. Instead, the lack of empathy and professionalism displayed by this manager has only added to my disappointment. This issue could have been easily resolved if I had been allowed to purchase food for my dog. Now, I have to contact PetSmart leadership to express my discontent with their policy and store management. UPDATE 10FEB2024: I reached out to the store manager and PetSmart Corporate office 30OCT23. Not one person has reached out to me regarding my complaint. This shows that they don’t care. I suggest shopping at local pet shops in the area."

"I took my sweet boy, Chewy, in for his first grooming and the employees were so sweet to him. Kaileigh did an amazing job with him and made him so comfortable. He was so sad he had to leave his new friends, but he will be so excited to go back. (First pic is after, second is before)"

"Review is specifically for grooming department, they did such a good job with my Brittany. Cierra did a great job even though she doesn’t have too much hair they still made her look perfect and went above and beyond. The tangerine shampoo they use smells amazing!"

"Large selection for your pet needs. Friendly staff, though sometimes you have to be patient when the store is busy and staff is engaged with other customers. My go-to for my fish and aquarium needs. I've had very good experiences at this location and definitely recommend"