Petco

"I tried to order my dog’s RX food for pickup before traveling from NY to CO. It showed available but wouldn’t let me place the pickup order. So I called the store and an associate checked stock and told me there was plenty so I would just need to bring a written prescription from my vet to show at check out. When I got to the store, the manager at the checkout would not allow me to buy the food. Told me I had to come back when their vet was there. I went to PetSmart where I was able to get my dog’s food without any hassle. Petco clearly has little regard for customers and pets. I will NEVER EVER be a customer again even if I have to pay more and go out of my way to shop for my pets elsewhere."

"I want to start off my review by stating that I am not a Karen. It takes a lot of disrespect for me to be bothered to write a review. I took my pup on a hike this morning and she decided to bath herself in a creek. I usually take my dog to the vet for grooming or bathe her myself. I decided to just give this location a try since it seemed like quite the package deal. I made an appointment for a bath service for my 6 month puppy who yes is a Malinois. I usually take my pup to get groomed at the vet where they take good care of her (I also went to PetSmart two weeks ago for a nail trim and they delivered results). My complaint is not with the person who was going to do my dog's service, but the person that was working alongside her, called Oreo. The person who was in charge of the service seemed rather new since she was nervous to receive my dog. my dog is very timid but not at all aggressive, as she is socialized every single day with friends, Homedepot (they love her there), Nordstrom (the old ladies love her there), community dog park, etc. I am stating all of this because I think I do a good job as a dog mom, and I invest a lot of time into her to make sure she's being raised properly and trained. I don't abuse or neglect or deprive my puppy of its needs especially as a Malinois. Anyways, I was told that this service would take an hour and a half to two hours. I decided to roam around the store for about an hour, texting my mom, looking at the fish, and finally making a purchase. I figured I would wait for my pup. As I was making the purchase, the girl who was in charge of my service (I did not remember her name, I'm sorry if you're reading this) came and got me and told me that we needed to talk. She essentially said that my dog was very nervous and didn't even want to leave the crate they put her in. Oreo decided to input and was extremely rude. She said something along the lines of how I have a Malinois and that she has Malinois (probably less than 2 months old--which was at the store in one of the crates) and that I need a trainer, that she's too nervous and will eventually end up biting someone and being put down. Yes, Oreo said this. So the reason I am writing this review is 1) you guys didn't even try to give her service which is fine if you fear for your life you SHOULD have called me immediately, you had my number and called me right as I left my pup to make sure you had a good number. I did not have to waste 50 minutes at a store. 2) You don't speak down on customers saying that your dog is going to be put down. 3) I already have a trainer and you could have said things nicely if you wanted to get a point across -- this is why I am not upset with the girl that received me, she honestly did try to somewhat deliver okay customer service ... 4) my dog peed itself in the crate from nervousness when she peed right before going in the store -- I was told I could buy pet wipes, you really could have just at least given me a moist rag ?? But anyways moral of this story, if you have a notorious breed and even if it's the sweetest thing ever don't settle for cheap and lack of experience. I pay triple at the vet for these services and I learned my lesson to stick with them. They have never disrespected me and they have breed experience as well as puppy experience. Also this is my pup after her bath at home ... hard to get into the bath but once she's there she just stands like a statue."

"Service so rude. Did not care about me or my dog. For starters I booked online at the time they have posted available. 3:15. I get a call at 8am of the day of appointment saying 3:15 is too late of a time to book an appointment. (It’s what they had available on their website, now ‘I’ have a inconvenience to my day.) Changed it to 1:30, came in early to deal with paperwork issue. There was no helping figuring things out, finding a solution, nothing. Simply rude. Will not be coming back. You expect the best customer service for your furry friends."

"I have used Petco on Ironton for the last 5 years. Ever since I bought my Skype, they have always done a wonderful job. Today when we took him in there was a new person that we had not used before. She claimed that she had to cut him really low because his hair was matted which was not true. But it was okay because I wanted him cut low anyway and I didn't mind having to lose the skirt for a while. When I picked him up he was butchered. She cut off his beard. He is a Scottish terrier who in the world cuts off the beard of a Scottish terrier. She butchered him. His hair on the back of his neck is cut up. Hat is uneven. She cut his face so low. You can actually see skin on his nose. I have never seen anything so horrible in my life. I am literally in tears. I cannot believe anyone who has any professional grooming experience could do this to an animal and when my daughter complain she got a very nasty attitude and told us where we could just take him somewhere else the next time. I've been coming here for 5 years and this is how she treated me. I will never ever let that store touch my dog ever again and I cannot believe the rudeness of the staff and the manager just sit there and let her talk. You know disrespectful to us. We've been customers there for over 5 years and I've been a customer with Petco itself. A lot longer than that, but it looks like I will be finding another place to groom my animal. I'm going to show you pictures of what she did to my Scottish Terry. It should be against the law."

"I walked in here to get bugs for my little dragon and the things I saw is very disturbing. Dead animals in cages and poop all over cages. This obviously shows that this place doesn’t take care of their animals. I would stay away from buying any animals from here. If you do have it looked at by a vet right away. Again very difficult to see this. And they call them self experienced pet handlers smh."