PetSmart 402 Center Drive, Superior, CO 80027

"We had an appointment scheduled for 1230 to get our dog groomed. We called ahead, letting them know that we were going to be 15 minutes late and they said to still come. When we arrived, the clerk, Tabby, was extremely rude and wouldn’t let us have our dog groomed even though they told us to still bring him. We live 20 minutes away, so this was very frustrating. Tabby was extremely rude and could not give us a good reason as to why they couldn’t take our pup. I definitely would not want to leave my pet with someone that acted like this."

"Absolutely love this location. The staff is incredibly helpful and attentive. When my dog's normal food was out of stock, Charley assisted me in finding an immediate solution."

"When trying to buy a beta fish today I was told at the check out that there is a 5 gallon tank requirement for the purchase of a Beta fish. We were planning on using the fish bowl that had kept our other beta fish alive for 2 years in. Check out store person told me this is the new store policy for the purchase of a beta fish. I looked on their website and there is no such policy listed. Also they are selling a 3 gallon all- in- one kit under the small cups that they keep the beta fish in. If this is truly the store policy than there is be proper signage of a 5-gallon tank requirement. I then stated that my friends fish had died and it was likely that we could get the fish tank from then. The person then told me that I would need to bring in proof of an appropriate sized tank to show her before she would allow for me to purchase the fish. My daughter was very upset. It is appropriate to make sure people care for the animals but to require Proof seemed over the top."

"I wouldn’t have even given this one star if I had a option. I came to come pick up some more fish for my aquarium and I can say there was at least 2 dead fish in each tank, they were dirty and unclean. I counted 5 dead betas on the shelf and others swimming in very unclean water. One looked to be dead for over 2 days. Customer service was good but they definitely need to take care of there animals no matter how small."

"I shouldn't even give this one star. This is the SECOND time I've picked my pup up and she is terrific. Anxious and scared and stressed. They kept her from 9 am to 2:30pm. I was supposed to get a call by noon (at the latest). WORST part-- she was once again dehydrated. Once more, they didn't take her to pee once. I DON'T CARE you're understaffed. Stop taking pups then until stuffing if sufficient. Do NOT take your fur babies here right now. $100 later and it was a traumatic experience ...for all of us."