U.S. Bank Branch 815 Cheyenne Meadows Road, Colorado Springs, CO 80906

"Used the ATM there to deposit m9ney for rent and bills. Machine froze and kept the money. We spoke to the manager there and he sent an email and told us there was nothing else he could do, we just have to wait for them to figure it out. Worst customer service ever, you'd figure they have a system set up for this if it happens. But nah, just leave families short 1300 bucks without any idea of when we might have our money. Manager gave attitude too, didn't even apologize for anything. Ridiculous."

"Explained many times to the man I had to come in to the bank because I lost my card and needed a temporary card today. He insisted on sharing access to my phone on his computer and teaching me how to use the app. He then cancelled the process he started on my phone and processed everything on his computer. If I had reported my card stolen on the app I would have had a difficult time getting a temporary card. I've done this before. Wasted my lunch break. Felt incredibly condescending. I'm in my twenties. I know how to use an app."

"I’m stuck in Florida and my gym overdrew my account, I was misinformed and thought the transactions wouldn’t go thru. It did and I got a $40 overdraft fee. After calling and calling I finally got ahold of Mrs. Carol Pierce the branch manager. She took time out of her personal day to answer my phone call and immediately fix the issue. She even called back to let me know it went thru. She is such a great person and I’m reassured once again why I got this account thru them. Thank you so much for your help during this troublesome time. God bless!"