Chase Bank

"I went in today for notary and got help with Laura. Best lady ever who went above and beyond today for me and had them notarized. ( There were some issues with my docx)"

"The ATM is out of service 50% of the time I come here. So ridiculous."

"A week ago came in to open an account. It was Saturday, we came in an hour before they close. We were told to wait. After waiting for half an hour we were told that they won’t be able to help us that day. Why did we wait for so long? Decided to give a try another day: today we came in and were able to get a banker help us open an account. After about 30-40 min we were told that the proof of address we brought is not going to work. My dad brought his Social Security Number with the correct address on it and another letter from Arapahoe County. Frustrating service :("

"Last week I decided to open a business account. I'll admit that having to schedule the meeting with a business banker was frustrating, but only initially. Someone at the branch pointed out that I could set up the meeting right from my Chase app! It literally took less than a minute. However, as a result Darren Woon (who my appointment was assigned to) was dedicated to working with me. Instead of being distracted with everyone who walked in. Speaking of Darren, if you want an excellent banking experience, ask to work with him! As someone who has been in the world of marketing and business development for the better part of two decades, I know when I'm being sold something. However, working with Darren was like sitting down with a consultant. He didn't waste my time with gimmicky sales pitches or overwhelm me with every business product that Chase offers. Darren assessed the stage of my business and offered relevant services that may help me scale or save money. Most importantly, I'm confident that I set up the right account; had all my questions answered; and even learned some things. Furthermore, when I had a question, a week later, I called Darren, left a message, and he promptly returned my call. Look, I've had my share of poor banking experiences and I can't speak for everyone or every service offered. However, I can say that in my case, this location is a five-star!"

"I have been a long time customer and had quite a bit of money in savings and checking with this location over the years. I purchased some pesos in small bills just to tip for food and drinks in Mexico. It cost over $40 for $300 in pesos. When they arrived they were all large bills and not what we requested. They told my wife they would buy them back and repurchase the correct size bills. What they actually tried to do was charge us for two more currency exchanges when it was their mistake. That was over $130 in currency exchange fees for $300 worth of pesos. She called me from the bank and I had to drive up to cancel the two transactions they were trying to add on for their mistake. I didn't get an apology, just a that is the policy talk. The manager finally apologized when I gave him my phone number as the contact for the escalation issue and said I hope I get an apology from them since I didn't get one here. Unless this is corrected prior to our trip, I will be withdrawing all funds and closing accounts after I find a new bank. I didn't give 1 star because of past performance. They were in no way great, but were friendly and fair in the past. I just cannot believe they tried to pull $130 in fees on a $300 currency exchange on my wife."