U.S. Bank Branch

"US Bank is just amazingly bad. Paid a loan in full, and they owe me back several thousand. And guess what? As soon as they own YOU money, they remove all visibility of that loan online, even though I still have other active accounts. So you have to call. And guess what they want? The account number. You know, the one you can't find since they purge all info related to the load. Nightmare phone tree, etc. US Bank is why people hate banks."

"Everything has gone down hill since Dan left this location. My favorite is when the staff laugh openly as I walk away not understanding their rules. If customer service isn't important to you, take an office desk job without customers. I will NEVER go back. We miss you Dan"

"I love this branch. They are absolutely my favorite location. The staff and manager Emmett are always very professional and polite. I've never had a long wait either."

"Several weeks ago I stood in line for 10m and when it was my turn I mentioned that I had to send 2 wire transfers. Even though no-one was behind me I was told to go to the another branch because they were short staffed. This week I reminded the cashier of this incident asking for the Mgr. to give me a call the next day...3 days later...still no call from the Mgr...been a customer here for 20+ years but never experienced such lack of basic customer service and the Google reviews reflect it..."

"I’ve been banking with USBank for 23 years. I went into this location in Parker to open an additional business account at 5:20 P.M. on Monday May 8. On Monday nights, they are open until 6 P.M., but I was told the manager was gone and I couldn’t open an account. The young woman at the counter was very courteous, but couldn’t help me. She sent an email to the person who opens accounts from a home office, or something like that. Basically, she handles the new account virtually so I called her right away. I never heard back from her. I called her again the next day, Tuesday, I never heard back. Then I sent two texts, one in the morning, and one in the afternoon, I never heard back. Are they just not interested in my business, because I am perfectly willing to close all of my accounts and move somewhere else. Terrible customer service. Just terrible. If you want me to email you, I will send you the name of the woman who won’t call me back."